Newest Review: ... the books back at long last. The letters from debt collection kept coming and World Books added many late payment charges, every time I c... more
World books - Don't bother
Member Name: kathybarkaway
Advantages: none at all
Disadvantages: apalling customer service, lost letters, and unwanted, unordered books
Like most other people here, I was taken in my the incredibly low introductory offer. However, a month later I was sent 2 books which I had not ordered. Worldbooks agreed to send me a return postage label, so I wouldn't incur any charges myself on returning the books. 6 months later, the label finally arrived, so I packed up the books and returned them. Worldbooks then apparently couldn't trace my return, and I am now in a bit of a situation where I say I've returned them, and they say I haven't.
I have also ordered 5 further books to meet my miminim membership requirment, and have been told that these cannot be delivered until I have paid for my account to be cancelled. The reason my account has been cancelled is apparently because I have not bought sufficient books within the first year of membership. The fact that I have had these books on order since November 2004 does not seem to register with Worldbook. Worldbooks have refused to send me the books I ordered, due to an outstanding balance on my account - the unwanted books which I have already returned.
I'm in a bit of a sticky situation at the moment, and am tempted to just pay the £65 they say I owe them for books not returned, just to get them out of my life!
If you are considering joining Worldbooks, all I can say is, the introductory offer is great, but be prepared for shockingly bad customer service, letters being lost or ignored, uncontactable customer helplines, and general shoddy business practices.
Summary: Apalling - simply stay well away from this company