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Brimmo

Brimmo
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Member since: 22.10.2011

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    • Samsung i9100 Galaxy S II / Smartphone / 5 Readings / 4 Ratings
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      22.10.2011 23:04

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      Excellent phone if you can get it on a good (cheap) package.

      Don't get me wrong, it is a very competent phone but I don't really think it is head and shoulders above most other smart phones...

      As you will already be aware, it is very slim and light (like it will break in your pocket), so for a bit of 'substance' (and to protect the edges) I have popped it into a gel case. So far I am trusting the Gorilla Glass - which appears to be keeping the scratches away, although I am still being careful to keep it away from keys and the floor...!

      I don't like the way when scrolling through the screens whilst on the internet, there are big chunks missing from the display - it is as if the screen can't keep up with the processor!

      To be fair, there are a lot of settings you can use to change what you see on the screen - resizing text and the text flow which is a big help, albeit hard to find initially.

      I think that they could learn a lot from HTC Sense - they have perfected a much smoother all round experience, which is just much easier to use. I think if this was the first smart phone you owned, you could actually miss a lot of the best features and settings.

      I am also a bit worried about the new 'update' which in effect is going to make the usability worse, due to the conflicts going on with Apple with some of the patents. It looks as though some of the scrolling and screen resizing is going to disappear.... I will wait and see.

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    • Utility Warehouse / Utility Service / 5 Readings / 3 Ratings
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      22.10.2011 22:23

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      They need to sort out their application forms and invest in a new customer service hand-book...

      On the face of things, the idea behind Utility Warehouse sounds like a good idea.

      Initially it seems that there should be quite a good saving to be made if you follow the 'rules'.

      Unfortunately it isn't very well pointed out that you have to keep paying out to keep on track with these rules... Paying to join, paying for a card, paying for a second one, paying to stay a member, paying to spend your own money, paying to speak to them and PAYING WHEN THEY MAKE A MISTAKE.

      I think that I am quite good with contracts and dealing with paperwork, but even I got confused with how many direct debits and account numbers I needed to be a member!

      Apparently when one of these direct debits went 'wrong' I had to pay them £6 for them to tell me... As soon as I knew I called them and they promised everything was ok...

      Then they cancelled my membership card and told me I had to pay for a new one...

      'Customer Services' have a pre-arranged script. They do not get into a conversation about what might have gone wrong. They do not make mistakes. The guy even told me to shut up whilst I was trying to explain what I thought had happened!

      There are no excuses. No apologies. No flexibility. They are right you are wrong.

      Their reliance on 'word of mouth' may ultimately become their own downfall.

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