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KAR4469

KAR4469
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Member since: 11.09.2010

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    • Thomas Cook / Travel Agent / 13 Readings / 12 Ratings
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      11.09.2010 12:07
      2 Comments

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      WATCH OUT.....THEY CAN CHANGE THE TERMS OF THE FLIGHT AND DON'T CARE IF YOU DON'T LIKE IT

      Watch out if you are booking a long haul holiday with Thomas Cook. We booked in Feb 2010 to go in July 2010 and were expecting 33" seats as stated in the brochure. However, within a few weeks of booking Thomas Cook changed the flight and said we would only have 29" seats for the 9 hour flight. Needless to say we felt short changed as we were not getting what we had been sold. Numerous calls and letters to their Customer Service dept were to no avail. Despite promoting themselves with great customer service and their Chief Executive saying how customers were so important, they were not interested or even helpful. All we wanted was extra leg room seats but they weren't even willing to offer us that ! I complained to ATOL who said it was within the Terms and Conditions. I went to Trading Standards who said we had a case, but Thomas Cook obviously didn't value us as customers because they took months to respond and still stuck to their guns. All in all, a very bad experience and I certainly won't be using them again. So beware ! They aren't as customer friendly as they say they are and you are kept on hold for 20-25 minutes every time you try to contact them

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