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I have worked for Dixons for over 2 years now and have to say I have had my fair share of scraps and bruises from customers. I recently read about someone who took out our extended warranty on a PC and was very happy with the service and happy they took it out because their monitor blew up after the one year manufacturers warranty had run out. Many of you feel that we are just offering and putting pressure on you as a customer because it makes us money. Yes it is why but that is why we are there to make money. Yes and of course to serve you as a customer. Some of you may have read my opinion on PC World as they are part of DSG (Dixons Stores Group) and thought I could give some insight. Let me just talk to you about the warrantys and tell you why we seem so intent on making you spend more money.
I have just recently in the last few days become a member of the community of dooyoo. I was recommended this site by a friend while chatting to them online and im shocked I haven't been able to find this before as it seems that its been here for a while! The site gives you a great varity of products and miscelanious things to give your opinion about. I have only just started to learn about the site and I have found most of my posessions on the site to give my opinion on and even my place of work. Not only does this site give you the fantastic options to learn and help people with products but has a whole community you can meet and talk to. I have already met people who I never would have without the service. I have read quite a few of the opinions on this site and all seem to be good. I have read a lot about the people milking the offer of DooYooMiles and agree that not everyone is in this for the right reason and a lot of valide opinion will be lost due to this fact. Of course hopefully this wont be one of them. You have to expect this from a service like this however a lot of us (including me) like to write and give opinions on things of interest to them and therefore enjoy the service and the miles are just a bonus. Hopefully people will find my opinions valid and useful, if not I will try and improve them to help you guys out more. I have been running through the help for new users, which is really helping me learn what people are looking for in what I write and say. Enjoy your time with this I have dedicated the last two days to it and hopefully many more.
I have got all of his series of books and have always been intreged with the SAS. This book out of all of them stood out the most though. The story is a little far fetched but is great reading, the knowledge and information he provides from his own experiences is that of pure quality and allows you to get right into the nity grity of the story. The descriptive manner in which he writes gives you a great impression of what the SAS gives to an individual of his calibre. The acutal story is revolved around his secondment in Norther Ireland and enlightens you to what really goes on out there and what we dont realise or read in the sunday paper. He devours you into the underground world of the SAS and their involvement in problems that you wouldn't imagine they would or could be a part of. I found it very difficult to put this book down and found myself up till 2 o'clock in the morning on many occasions. The storyline brings you to the reality of warfare and how it can not only change history books and prevent world war 3! But also what it can do to the average man/woman. You cannot really begin to understand the effect of the continous punishment they must put up with. If you have even a vague interest about the SAS or like action packed storys this is for you. Its not just about the SAS etc etc like you would expect but more you will be suprised by what you read and how you wont be able to put down. 100% brilliant, if you like this one you will love the rest of his series.
As many of you that read my opinions may have gathered by now, I dont have many bads things to say about technology but now its times like these when I see PC World with 218 opinions that I feel I have to add something of interest to a seemlessly endless debate. I have worked in Dixons and Currys through DSG (Dixons Stores Group) for nearly 2 years and PC World is, if you didn't already know, part of the group DSG. Therefore I can hopefully input some sort of feel for you as a customer to what we see from behind and in front of the counter, as I am myself a customer too. Many of you have said how you feel the staff and their attitudes are not what you would expect and feel that we only see you as 'punters' to be honest this is true. Many of the attitudes of staff I have worked with and met are very wrong and don't see themselves as customers and give the service they would expect from someone serving them. Of course we are in the job for the money and the majority of our pay checks are made up of the commission that you guys provide, in terms of PC World the wage is a lot better than that of Dixons and Currys as you would expect. This is mainly due to the margin that is involved with PC sales. You would be suprised to know that only 10% is made on sales of most PC's and Laptops and therefore not much comission comes our way from that. The margin is in accessories, insurance and credit. If we can sell you a PC with all the printers, scanners, peripherials and coverplan on it on an interest free option we make a a fortune. Also the majority of PC World staff have some sort of qualification in computers, whether it be from A level to degree. As much as you like to think they don't really know what their on about most of them do. In terms of customer service I do agree with most, that in retail, and this is not just PC World, service is not up to a standard that you would expect. In my opinion from experience this is due to th
e expectation from the customer. I have dealt with customers that have ask me outside, threatened me and so on. This is not something I expect or would do myself. Unless you have worked in a retail store you don't really know how difficult it is and what goes on for us to make a profit. There is so much that we as a sales person cannot actually do due to the policy of the company, especially when it comes to repairs. A lot of the manufacturers will not accept units that we send back to them as faulty without us first sending them to be repaired by them or asessed. This does leave you as a customer without you goods for weeks. The reality of it is that if we don't have this process we end up with a warehouse full of useless stock/assets and have nothing to do with them. We cannot write them off as we loose too much money and can't send them back to the manufacturer because they will not usually accept the goods. I have been a customer at PC World and yes it is difficult to find someone to serve you. This is normally due to budgets that managers have to adhere to and therfore less staff are employed, we are in it to make money unfortunately a lot of stores suffer from this. This is the same with many other companies, Comet is just as bad and so on. PC World are still going strong though as so is DSG. They have honestly cornered a market and even though Toys R Us etc are moving into PC's who is realistically going to go there to buy a PC? But to be honest if you know anything about PC's your not going to buy one retail you will most likely build one and save yourself over £500. (I probably shouldn't say that) However to argue that, you dont just go into your local Dixons, Currys, Comet or PC World just to buy something normally you are looking for a 'Service' and there is a price for that service. Thats why retail is more expensive than the Internet, how much back-up do you honestly have on purchases on the Net? Not m
uch normally and even Dell have slumped down due to their after sales service. It al depends on the customer though, there are people that will happily come in and talk to us for hours and then there are those who want to start arguments because 'they know more' etc etc. What should we expect as a customer though? As I have been both sides of the counter I would say that the majority of us are honest and will help but there will always be individuals that aren't. This is the reality of retail its just about luck really and i hope you get someone like me who was in the job to help and interact with customers and is not a loose cannon. Happy shopping....
Ever since Compaq introduced their Ipaq range starting with the 3330 they have never looked back. There has been little competition from either Palm or Hewlett Packard. Their range just out performs any model that has been produced by either brand and rightly so. This model is their top of the range at present and provides you with a 640x480 colour screen, bluetooth technology and pcoket pc 2002. The added functions of a Navigation kit for you car and GPRS adapter provide you with a mutli funtional machine. The unti has 64mb or internal memory with the feature of ungrade from an in-built SD multimedia card slot. This allows up to an extra of 128mb or memory for you to enjoy. Also the compaq flash card adapter is a bargain at £39.99 and allows the same upgrade in memory for a cheaper price as the cards are cheaper than SD mutlimeadia. The new pocket pc 2002 allows you to sync with outlook, excel and word with your pc/laptop. The added funtions of the popular MSN messenger and Media player allow you to chat to friends online with the GPRS adapter and play MP3s. The OS software allows you to change any setting your require and lets you choose backgrounds like a desktop and fully customize the unit to your own pleasure. The GPRS adapter aloows you to slot in a mobile sim card and use it as a phone and fully Interney unit. As standard the unit comes with Internet Explorer and enables you to easily access the majority of websites. With the Bluetooth funtions you can easily sync your Ipaq to a bluetooth mobile such as the T68, A100, T39 & upcoming nokia 8910. This makes it a lot easier to access the internet with no connecting leads and not even your phone near it. I have seen the Bluetooth connection work with a phone upstairs and the unit downstairs with no malfunctions or interferance. What more can you ask from a unit? A usb and parallel connection on the cradle and PC/MCIA apapter for it too so a wireless NIC card can be put in for wireless networks
to large WANs and LANs for business use. This is not a unit to miss out on if you are a business user and require a powerful unit for multitasking and storage. Why spend £1000 on a laptop when this will do the same for £569? Even the Navigation kit is £650 for the 128mb version. That may seem exspensive but it does that same as the Nav kit Jaguar supply for their cars and thats cost £2225 for the full install. Are you getting your moneys worth though? YES and more. A unit to be taken lightly Compaq have provided exactly what the market have been missing, it caters everyones needs and you cannot argue with that.
Yes they dont have a great reputation for pretty much anything but when I was buying my car I couldn't resist a look at a SAXO, being only 17 when I bought my first car I couldn't o for anything too quick due to insurance prices. So I needed a nice looking 1.1 - 1.3 that wouldn't cause me problems or break within the first year. I spent a long time looking at everything from 106 Independences to Vauxhall Corsa's, driving around the country to find garages. I did want to buy a new car so it would b reliable and allow me to get a good price for it in a few years when myinsurance would go down and I could get something a little faster. I first saw this Saxo Desire in a local garage and thought it looks nice, not too quick but thats what I need, so I took it for a test drive. It did take me half an hour to actually persaude the salesman that I was looking for a car and not just playing around. I mean I was a 17 year old on my own asking for a test drive after all. Once I got in the seat I found it to be quite confortable and relaxing. Other cars I had driven had hurt my back and made it very uncomfortable to drive for long distances. It had a CD player, sunroof, electric windows and everything I could need for a first car. Then when I could get 32 out of first gear and 56 out of second, I new it would be quick enough for a 1.1i. Im not really a boy racer, I do read Max Power and admire a lot of cars but i like something that doesn't struggle up a hill with four people in it, or get beaten off the lights by a granny on her moped! I have now had the car for nearly a year and its had one scratch on the side from a nail in a post on my drive but that has been easily covered with bits and bobs from halfords. I have not had to change the oil yet or had any problems with the drive of the car and never had to take it back to the garage yet. I am nearing my service and that will really show what state the car is in, but I am very hopeful,
with the specification of the car at such a resonable price of £6995 when I bought it in August 2001, it's bound to be cheaper now and much better value, if you need a car that is reliable and cheap on insurance this is one for you, direct line are closly linked with Citroen too and are you best hope of low insurance.
Finally the Cube is out and at a remarkable price of £129.99, I picked up mine for £193 with two games a memory card, extra controller and a blow up chair from Dixons! It has taken Nintendo a couple of years to get back into it but im glad they have! If you have read any of my other opinions you will know I have an PS2 and the only advantage between them is the DVD playback on the PS2. At the present time there are not many games out for the CUBE but there is a Mario and StarFox game out around August so for any of you Nintendo fans out there you should be excited. The unit is tiny and fits nicely next to my tv and ps2, the controllers are perfecly designed and fit in your hand precisely and allow you to press any buttons you want quite comfortably. You do also use all the buttons in every game unlike the PS2 where the sticks are never used! This unit is going to be very addicitive, I have read some opinions on the actual spec so if you want to know that i suggest ben_83 as he has quite a good report. But I am just trying to tell you how much fun it is and if you aint got much money it doesn't really matter because it is sooooo CHEAP!
I have had this phone since the release date in december 2001 and i have had nothing but joy from it. There was an initial update of the software required for the first range due to a clitch where it turned off a lot on its own accord. If you do have this problem take it to your local Nokia Exchange Centre and they will upgrade the software version for you (FOR FREE) and it will never happen again! The features is what attracted me to the phone and I use the radio, gprs and the rest regulary. I especially enjoyed using the voice recorder to record incoming calls, it is very funny to listen to afterwards! If your going to buy a phone you may consider a t68 or a100 but this phone is free on any contract now and only lacks a colour screen in comparison really! Who wants stereo sound on a mobile anyway! If any of you reading this are into phones and technology, which i asume you are check this out www.nokia.com/phones/7210 its out in June 2002 and is a great phone with a great spec.
The Sony Playstation 2 has been on the market for a fair amount of time now but is still the biggest console on the market even with the introduction of the XBOX and GameCube, doesn't that say something? I ahve had one from the release date and pre-ordered it months before it came out. I have over 40 games for it and every accessory you can imagine! It is a great unit the optical out on the back provides me with surround sound to my 5.1 Yamaha Kit for DVD playback and gaming. The unit is small and pretty much fits anywhere i put it be it vertical or horizontal. If your going to buy a unit I strongly suggest this one as the games on it are fanstastic. Lots of people are worrying about the licences that Mirosoft are going around making to lock games to the XBOX but don't worry there are some great titles coming out on the PS2 and it will still be the best seller this christmas as it has been hte last 2, I would put money on it. A great buy and GTA3 is awsome and very addictive to, be careful. It has been pointed out that I havn't really spoke much about the actual unit itself. Therefore I decided to tell you all about it! The unit itself caters for pretty much most needs of an individual as I pointed out the output of the unit allows connection to most amplifiers and 5.1 surround kits (which i soley bought my yamaha for) and give a great feel for gaming and watching films. The playback of the DVD is not as good as a lot of the indpendantplayers on the market but will happily meet the quality level of a budget unit with the added functionality of gaming and cd playback. The actual DVD funcions lack unless you dosh out £20 for the sony specific remote which allows you to slow motion and lets you start where you left if the unit is turned off. The actual playback of the games is fantasic even though the majority of games dont use the full funtions of the multi use joypad the best games on the market such as GTA3 GT3 and MGS2 do. The graphics are also
very high quality and give you a great amount of impact from each game. Some of the earlier releases do lack to show the full potential of the PS2 and I still think that there is not any games that show how good it really is which is a little disapointing but some are very close. The unit is highly portable and with the rf adapter lets you plug and play in from any tv mad since 1905 even though it doesnt give you the best quality. I actually use the RF to play and watch DVD's through a 14" tv (due to unit accommodation) but it still gives me execellent results. A tv is in the horizon to fully achieve what the PS2 has to offer. One suggestion is if you going to use it vertically use a stand because the units have a nack of scrathing the disc without one. Hope this has been mroe useful. Enjoy