Welcome! Log in or Register

ashleyhulme

ashleyhulme
  • 0
  • 2
  • 0
  • 0
  • 93
  • 17
  • Crowns
  • Premium reviews
  • Express reviews
  • Comments
  • Reviews rated
  • Ratings received

Member since: 23.07.2011

People that trust me

People I trust

User that trust you
  • Sort by:
    • Vodafone / Employment / 8 Readings / 8 Ratings
      More +
      23.12.2011 14:29
      Very helpful
      (Rating)
      1 Comment

      Advantages

      Disadvantages

      Cancelled contract early, due to awful communication and customer service, charged more than agreed

      I have just come out of my 18Month Contract with Vodafone. Unfortunately, I couldn't wait for the 18 months to finish, and cancelled my contract after about 13 months.
      I was on an iPhone contract, which consisted of 600 minutes, unlimited texts, and 1GB of internet.
      The Unlimited texts on Vodafone are not completely unlimited I have to say. And after you use your usage of your 'unlimited texts' they become expensive texts. The texts were not my biggest problem with Vodafone though.

      During my contract, I came across many problems... I was charged for extra texts, minutes, and after the first few months, for going over my 500MB internet. And considering I opted for 1GB of internet, this confused me just as much as the limited unlimited amount of texts I used. I emailed Vodafone on several occasions to sort out my internet problems, and after a few emails, I received no reply what so ever, and when I did finally get in contact, I received no money back of which they charged me!!!

      The customer service is the worst I have ever come across! They only reply to emails when it suits them, and when they do, they are very little help, usually telling you that unfortunately they cannot do anything to help.
      This is why I cancelled my contract, which by the looks of it, as soon as you ask about cancelling your contract, their customer service gets worse!
      I had to email about 4 times, to find out what my cancellation fee would be. When I found out about the fee, I asked to find out how exactly I go about cancelling, in which I was told to send a letter to them, which I did. I heard nothing back.
      After another enquiry, I asked about cancelling, and I was told to call a number, where the lady on the phone also told me to send a letter. Which I did. No Reply.

      In the end, I got a new sim card, for a different network, and had my number ported from Vodafone.
      This finally urged Vodafone to send me a final bill, of what I had to pay for my cancellation fee.

      This letter arrived to me on the 7th December, and stated that £211.36 needed to be paid by the 24th December, which would have been reasonable. So I made the call to pay it, only to be told that my account and number was not on the system, I did not exist.
      After waiting for them to try and sort the problem with their manager, on a call I paid almost £8 for, they told me that my bill had been sent to a debt collecting service.
      The debt service had placed an additional 15% onto the bill, as a charge. This would not have been a problem, but my bill was not due until the 24th December!!!

      After ringing each Vodafone, and the Debt Agency, over and over again, I never got a solution anywhere. I was told to ring Vodafone today, (23rd Dec) and that my cancellation fee would have been cancelled with the Debt Agency, and I would pay Vodafone. After ringing today, Vodafone still have no recollection of my on their systems.

      In the end, I paid the bill, and the 15% with the Debt Agency. I paid this, just so I could get away from such a, quite frankly, rubbish money making business that is Vodafone.
      I will never be returning to Vodafone, and am glad that I will not have to deal with them anymore.

      Comments

      Login or register to add comments
      • Apple iPhone 4 16 GB / Smartphone / 9 Readings / 9 Ratings
        More +
        23.07.2011 02:11
        Very helpful
        (Rating)
        1 Comment

        Advantages

        Disadvantages

        A VERY good phone, some slight button problems, and touch, But good value for money

        I bought the iPhone 4 with my Contract with Vodafone, about 9/10 months ago. The phone itself cost around £150, on top of my monthly contract price.
        At the time, my reasons of choosing this phone, were because it was the newest iPhone at the time, i have not really been 'iPhone Mad' as some people are, wanting an iPhone, just because it's Apple. I wanted this iPhone because it looked nice, and a lot better then the iPhone 3G.

        The phone is at just the right size to fit in your hand, and the touch screen also is big enough to use one, or two hands, with a couple of fingers at a time, which can help when using the side rotating screen. The phone is of a nice weight, not to heavy, and not too light. The best part of the looks is the sleek, black look, with the two glass panels fitted on the phone, seperated by the stainless steel band, holding the phone together.

        I think it is a very good phone, however it would be much better, and a better value for money, if the phone software was different from other iPhones. The updated software can be installed onto an older iPhone, making the only difference, between the much higher priced iPhone 4, is that the look of the phone is different. It would be more beneficial if the phone had more about it, than the iPhone 3G.

        Comments

        Login or register to add comments