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I have now owned my AcerAcros desktop for over 6 years. I bought it when it was the top of the range pentium 100. Technology moved fast although I didn't with my PC. I then got into the upgrading mode and installed a pentium 166 processor, addiditional hard drive as it was only an 810mb drive, additional Ram, modem and lately a CD RW. The machine has been outstanding and rarely crashes. (only when the kids got it) I previously had an Acer at for work purposes and it was so reliable that I purchased the one reported. I only ever contacted customer support once by e-mail as it has been that reliable, this waas not for a fault but information when I was considering upgrading. Their response time was next day and the information accurate. They also guided me through sourcing relevant information during start up to enable them to identify the answers to my questions. I am now thinking of buying a new PC and after reading reviews in the PC magazines and comparing them to the reports on this site thinking again. It would appear computers are not made reliable these days. I had a Toshiba pentium11 at work which suffered a hard drive failure after 2 years as did some other work mates. I now have an HP/Compaq pentium 4 which can be erratic at times. Is there life after my current model, well I will still be looking but am unsure if i will touch.