Avoid this retailer (Aria Technology)

Member Name: PMC08

Product:	Aria Technology
Date:	17/06/08 (50 review reads)
Rating:

Advantages: None

Disadvantages: Cusomer service is the worst I have ever seen

Avoid Aria at all costs. I had a gift voucher purchased for me by my previous employer when I moved on to another position. Unfortunately Aria addressed it my employer and not me. The order specifically requested that it be sent to me (it was a gift voucher after all - the logic of this is probably obvious to everyone except Aria; Should I rejoin my old firm just so as I can ask my employer to start ordering me pc components!).

In itself this is not a major crime, these things happen and I wasn't overly bothered. The wheels came off when I tried to get Aria to resolve it. I rang Aria and after explaining the problem in baby steps at painstaking length the customer service representative informed me that the best solution would be for Aria to credit my account with the value of the voucher and they promised me that it would only take a few hours and that they'd ring me to confirm. Aria never did ring me nor did they credit my account with the value of the voucher. When I contacted them again via their website and via email they denied all knowledge of the matter, this was despite the fact that for their convenience I had explained the full situation to them in all my communications to them. They appear to completely ignore the fact that I actually spoke to them on the phone. Anyhow, after more emails and an apparent complete lack of willingness/ability to resolve the issue I sent them another polite email asking would it be best if the credit card company and Google checkout resolved the issue. Aria's response was to basically bump me out of the equation and tell me that my old employer would have to contact them and seek a resolution!

Not once did they apologise or attempt to resolve the matter. All they actually did was bump me out of the equation when I politely asked if the credit card company and Google checkout would be better placed to resolve the matter. Now I am no further forward, Aria have wasted my time

Also worth noting is that Aria were not a bit slow in keeping the courier charge for the voucher that was never received.

Now I am left in the position where Aria won't resolve the matter for me and I will have to go back to my old boss and ask him to resolve the matter.

Summary: AVOID - You'd be better giving your money to charity