They went from good to bad ! (Aria Technology)

Member Name: Haz123

Product:	Aria Technology
Date:	31/08/01 (131 review reads)
Rating:

Advantages: Cheap, Good PC's

Disadvantages: Aftersale service, Expensive phoneline

Aria tchnology are a computer/computer parts retailer based in Manchester. Innitially i found them great. They were very good on the phone and their prices were absolutly great. There was nowhere that offered a cheaper price for computer retail.

However, once they had clenched their deal with you and sold you the computer their aftersales is rubbish. It costs 60p a minute just to get hold of them as they do not speak to you on their freephone number.

I had a problem with my modem, it had apparently been tested but didnt actually work. I phoned them on their 60p a min phone line and was speaking to them for about 30 mins. A 30 minute £30 call which got me nowhere. They were still unable to solve my problem. They ended up sending an engineer round three weeks later who brought a new motherboard witm him (no sure what he was gong to do with that)! He finally came to the conclusion it was a broken modem, but oh no, sorry he didnt have a modem with him only a motherboard.

I ended up buying my own external modem and have never heard of anything from aria about the broken modem. They probably think i have forgotten about it!

Summary: