Carrera SSC

I bought my Carrera Computer because of its hi level spec and because it came with a five year warranty - three years on site and 2 years RTB. One week after it arrived (with damage to the tower case) the hard drive failed completely. I had to spend literally hours on the phone trying to get through to the warranty department. After twenty minutes in a queue they cut you off and you have to start again! Agh!!!!!!!! A few moths after that Saga they wrote to me and told me that Carrera had been taken over by Watford Electronics and that my warranty was void. They would however honour it for a total of two years only (on site). I've never understood this - ...  Read the complete review

I wish I had read your reviews before I sent off for one of their computers with Watford Electronics. They sent the totally wrong spec of computer, I returned it but they don't want to return my money. They keep saying they will credit my credit card account with the full amount but never get round to doing it. I have tried to contact them by email, I have sent about 10 emails, they have not replied to one of them. I have spent hours on the phone but still no joy. I tried to leave feedback on the web site but it has been out of commission for the period I was trying to use it ( about 8 days ) I will never use Watford Electronics or Carerra Computers again. I ...  Read the complete review

Not impressed with the service. Bought the computer as a package but when I made enquiries they were not answered. When I did eventually get a reply it was a refusal to handle my enquiry as the warranty had expired. No real problems with the product but would not recommend them due to their attitude. No documentation on the computer itself, ie what all the connections are for, I still don't know if I have an Infra Red port! ...  Read the complete review

Carrera Problems I bought a Carrera Computer about 3 months ago against the advice of my brother, mainly because it looked so good on paper and also appeared cheap compared to others. This was my biggest mistake. Since then I have spent over a £100 on phone calls and sent numerous emails to their customer support for help. They are supposed to offer a 24 hour support line, this is a joke. You get through to someone after waiting then you are told they are transferring you and that’s when the waiting starts. I have been told that they would contact me at a certain time to help sort my problem out and they never showed up. In my opinion they are little less ...  Read the complete review

I purchased a Carrera PC at the beginning of the year. The sales staff were very helpful, and the PC arrived on time. Given that the machine was several generations better than my existing one, I was extremely pleased by the power and performance of the PC. Unfortunately, after about 6 months the PC failed. I rang the helpdesk (the 5 years warranty and technical support was a key factor in deciding to buy from them), but found getting through very hard. Once through, you are inevitably told to hold whilst someone more appropriate takes your call. You hold, and then hang up after 15-20 minutes of waiting. When I eventually got through, the engineer made a ...  Read the complete review