Waste of time! (CCL Computers)

Member Name: yellowpepper

Product:	CCL Computers
Date:	26/04/07 (227 review reads)
Rating:

Advantages: Competitive prices

Disadvantages: Incompetent, 'missing' emails.

A friend recommended CCL to me so I thought I'd give them a try. Placed my order for a Sony notebook via their internet site, received an email confirming the order, then another half an hour later confirming payment - checked my bank account and the money had been withdrawn. 5 days later (expected delivery day) my laptop was still not with me, so I checked my order status on their site to find that the order was still 'open' (not even picked for despatch yet!). Another 2 days later and it still showed as 'open'.

So, I decided to phone customer services to see what was going on. After checking with accounts, Michael returned to say that I had not sent in a utility bill to prove that I lived at the delivery address. Hang on. Surely, as their site stipulates, that's why the first order HAS to be sent to the cardholders address; and they certainly had no qualms about taking my money so quickly without proof!!! "Oh. You didn’t get that email?" No I didn't - funny that!! He informed me that I'd need to fax in a utility bill before they would release it. As I live in Leeds (they're based in nearby Bradford) I suggested calling in for the laptop and collecting it from their trade counter. Well, I've already paid. "No. We don't have any stock here" - despite showing 89 in stock on their site - "We order it in". So I decided to cancel my order and get it somewhere else. I may have to pay a little bit extra but it will be worth it. How long for my money refunding? Up to two weeks. Well, time will tell. I've got a feeling I'm going to be ringing customer services a LOT next week!!

Summary: Misleading about product availability and delayed delivery.