CCL Computers Reviews

Got a graphics card from cclcomputers, worked fine for 2 years then stopped working.No big a deal, these things happen, I thought, I contacted ccl with warranty card in hand wanting to return it.They would refuse to change it because it they said it only had a 2 year warranty.BULLCRAP the warranty slip in my hand told me it was a 3 year warranty.I contacted asus who changed the card no worries.I phoned ccl computers to tell them and they were still adamant my card was out of warranty.Don't trust them, If I never contacted asus it would have cost me another 250 quid to replace.The company seemed appealing as the prices were competitive, plus they accepted paypal, something I think is handy for purchasing items online, But the customer service leaves something to be desired

One of the worst and least reliable companies!!! For information on availability of products do not have nothing to do with reality. So I really do not recommend!!!Now I am a really concerned about my refund , how long it's gonna take? :(((

Having waited in all day for my 'next day' delivery from www.cclonline.com I was becoming slightly suspicious at around 4:45 that all was not well. And yes, it wasn't. Despite when placing the order, picking up the phone and speaking to a human being and specifically paying for the next day service, CCL Computers Ltd. were ...  Read the complete review

Thought it was a one off when I received a pre-opened and used GTX 460 graphics card back in March (which also turned out to be an inferior model to the version advertised). I would have returned, but didn't want to be without a machine for 1-2 weeks. Unfortunately my brother has just received ANOTHER pre-opened graphics card (a KFA2 580 this time) - the security seal was broken and the card appears to be faulty (constant crashes, display artefacts), so was presumably returned as faulty then re-sold.Massively unimpressed by service to-date. They often stock too good to be true deals that are £10-£20 cheaper than a professional outfit like Scan.co.uk (daily deals are good!), but I'm realising this is false economy and possibly even fraudulent. It's possible it's a sub-supplier that's at fault, but 2 refurbs-as-new in the space of a few months is utterly appalling.

Bought another laptop from them sometime ago for £1000. Works fine but kept coming up as "Joe's Computer". Wrote and asked them if this was a used, refurbished item twice. No reply. Left it as it seems to work OK. Looking and comparing prices with other sites and they are way too expensive. Never again and certainly wouldn't recommend.

I ordered the components of my new PC at this shop. First I was a bit sceptic as the products were really cheap. I placed my order on Saturday afternoon. As I didn't really bothered paying extra for delivery I chose the option "Budget 5+" which doesn't cost anything. I got the order 4 days after on the next wednesday. Effectively it took 2 working days which I found really impressive! Also they sent me the CORRECT components, which might seem obvious but some online computer retailers don't actually send the right things...

Dealt with CCL for the first time recently and ordering and delivery was good, however two components of the 3 failed in a matter of days these were returned and a refund requested, this request was ignored and the two components replaced.One component, the replacement motherboard, was built into a system and promptly failed again but this time despite several attempts to request an RMA my emails were consistently ignored.I would suggest anyone considering buying from them think beyond the initial cheap price because if things go wrong you could be stuck with an expensive door stop or two.

I wish I had seen this site before I ordered a new WebCam. It did not come next day and had the same issues with customer service as others have. Unhelpful, never ring back etc. Did find out though that if in stock at local depot they come out same day but if they are coming from the manufacturers they could take ...  Read the complete review

Do you like good customer service?If you have a problem with a product would you like to be dealt with by professional friendly staff?Do you want your product returned in a reasonable length of time if it goes faulty?Do you like sale people who know their products, or would you like someone to sell you something you don't want or need?If so please please look else where CCL Computer's have without doubt the worst aftersales support of any company I have ever had to deal with. The girl who works in customer service is without doubt the worst, if she worked for me and spoke to my customers the way she did to customers today I'd sack her on the spot.CCL very very poor

I have ordered from this company in the past but always collected items from their trade counter as I only live 8 miles away, usually they have been very good. On this occassion I used their next day delivery which was scheduled for 6th Jan, it's currently 11th Jan and am still waiting, which in my view is unacceptable. I asked for a refund of delivery charge but customer service was terrible and I didn't get much help. I needed one item urgently and probably won't order from them again unless I can collect the items.

Hi I have used this company and at first they are good but if you ever rely on them to do send you anything on time don't. This company is unreliable and take money from your account even though they haven't got any stock. Also don't rely on them when they say they have any item in stock as they tell lies and then try to cover it up. I ...  Read the complete review

i ordered a new case on the 7/9/2010. paid for next day delivery. took the money fine without problems. received an email saying expected delivery on the 8th. no case, emailed them, no reply. phoned them today, they told me that they just got the stock today and i should receive it tomorrow. their service is terrible and i will not order from them again. when i pay for next day, i expect to get it. i will be contacting trading standards about this to help protect others. i would not recommend them to anyone.

I ordered a new netbook from these guys, and initially I was wary about their couriers (who are City-Link, and utterly useless). I notified them when ordering, that I have had multiple problems with City-Link in the past. They spoke to City-Link for me, and got an assurance that they'd be there on the specified delivery day. ...  Read the complete review

Two months I've been waiting for my notebook to have been returned after sending it off for speaker and battery issues---10 days ago I got and email to say that ASUS has confirmed the repair successful, thus was being dispatched back to CCL for them to return it back to me...7 days later still no notebook, I send another email...Today I get a reply to say that my notebook has been lost in transit, but don't worry...we'll give you a full refund!...Nearly two years of photos, documents, personal information etc etc has mysteriously dissapeared...Awful company who could care less about their customers and have a complete shortfall of anything relating to customer service.

I was looking to buy a new laptop as my current one was getting a little old. CCL are basically an online specialist for computers, laptops and computer components and peripherals. I was also impressed as they claim to be an award winning company. Although the prices at CCL are quite attractive, the stark reality is a ...  Read the complete review

AVOID CCL AT ALL COSTS,I purchased a computer from them 3 months ago,it developed a fault 2 days after receiving it.Returned said laptop using there returns service and thats the last I have seen off it. They do not reply to emails,phone calls or recorded letters.I have Trading standards on the case and they cannot get through to them.They have my money and my computer.No good having cheap products with no after sales service,like I say avoid at all costsBetter to pay a bit extra and get better service.

Everything was fine when they were taking my money and up to the point where my hard drive failed a week after I made the purchase. I had a deluge of Argumentative customer services employing the blame game, that is everybody else but themselves to blame. I still havent resolved the issue after many promises and denials 4 months later. This is over £40. I have now gone to Ebuyer and believe me this is a refreshing change from what I experienced at CCL. Avoid like the Plague!!!!!!!!!!

CCL computers are a disgrace. How they can be online retailer of the year is a mystery. They took my money but the goods 3 weeks later have not been sent. They do not respond to e mails. I have asked Google Checkout for their help but CCL have not answered them either. Although they may be cheaper than other retailers do yourself a favour a pay the extra elsewhere as if like me its been a very expensive mistake to use CCL

Terrible service, no response from emails after 3 weeks, unable to get anyone to answer the Cust Service line, waiting on hold for up to 45 minutes. When I tried the Sales line that was answered in about 10 minutes, but they, of course, couldn't help me and I would have to ring the CS line again. Clearly very interested until they get your money... Do yourselves a favour and go to ebuyer.

How on earth this company got to be retailer of the year three years running is an absolute mystery.I have had the worst experience ever and will definitely not be going back.Never Again.