Product Type: other in Misc Systems
Newest Review: ... the phone had not been used when i initially showed the phone to my brother he glanced over it and wanted a different phone. The phone stayed in the box with all the accessories included. I pressed the staff to speak to the goodge street staff to compare conditions. They phoned and confirmed that it had a few scratches and they still refused to do the refund under its original grade. I looked at the phone to see if it was as badly scratched as they claimed and it wasn't. On the website it states that grade c phones are : "phones in poor cosmetic condition. charger supplied but missing accessories and packaging" This s... more
Customer Cex Reviews (18)
by Me - written on 13/12/12
So I bought some items from CEX online. Received a card through the post saying the sender hadn't paid enough postage for the item so it was being held at the sorting office this amounted to £7.25. Emailed CEX to say I would be expecting them to refund this money to me as it is up to them to pay postage surely?! Opened the box with my things in to then find no game in the box? They are really the worst company I have EVER had dealings with. No phone number for quick contact just a crap email they never seem to respond to.
by outwar6010 - written on 23/06/12
I have a plethora of stories to tell that have eventually been resolved by making fuss and emailing the guys at wecare but recently i can truely say I will never set foot in the store ever again. On 01/06/12 I bought a phone to replace my brothers stolen phone from the goodge street store(2 trains and a bit of a journey costing over a fiver to get to but wanted to quickly replace my brothers phone to cheer him up) a £325 galaxy nexus grade b) i took it home he said he didnt like it and wanted a the same phone that was taken an iphone 4. I thought no problems and emailed we care that confirmed i could exchange it in any cex store provided i had a receipt. I ... Read the complete review
by siobhan johnson - written on 15/06/12
You will buy an item You will recieve the item 9/10 IT WONT WORK so youl send it back And hear nothing for days, weeks if you allow it. Youl send them email after email and it wont matter at all! They will rip you off! Dont be niave and think it wont happen to you like i did, It will And its a pain, constantly chasing idiots, i cant believe there are so many talent people unemployed yet these people keep thier jobs?!?!?! Its been nearly over a month and ive still got no refund. I retern the item the next day and did everything that was asked of me , They just dont wanna refund me, so ive had to start to take this trading ... Read the complete review
by Joethe show - written on 31/12/11
I hate CEX and they remind me why everytime I deal with them. Sold my iPhone 4 32GB in October to them. The website quoted £350 but I was only offered £210 in store. The Phone was in perfect condition and had no cosmetic damage. I supplied the box and all accessories, and when I argued the offered amount was told that with the release of the iphone 4s (which was released the day before) demand was low. 2 days later I walked past the same CEX store, which had an IPhone 4 16GB for £410!! A week later my girlfriend sold her damaged iPhone 4 16GB in the same CEX store, with no box or accessories, and was given £243! Do they make up their prices as the ... Read the complete review
by fozzy - written on 20/12/11
Totally useless company, they said they would pay me my money immediatly so the next day i check to see whats happening i find my account has been closed without payments coming my way! Have the emails to prove the agreements made & the bank statements without a transaction, i will NEVER use this company again & intend to tell everyone i know even random drunks down the pub
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All these and are taken from reviews of the dooyooCommunity.
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