I hate CEX and they remind me why everytime I deal with them. Sold my iPhone 4 32GB in October to them. The website quoted £350 but I was only offered £210 in store. The Phone was in perfect condition and had no cosmetic damage. I supplied the box and all accessories, and when I argued the offered amount was told that with the release of the iphone 4s (which was released the day before) demand was low.

2 days later I walked past the same CEX store, which had an IPhone 4 16GB for £410!!

A week later my girlfriend sold her damaged iPhone 4 16GB in the same CEX store, with no box or accessories, and was given £243! Do they make up their prices as the day goes on?

Finally, I recently went to sell two PS3 games in the same local CEX store. (why I continue to go there I don't know). They informed me that my account had been banned, because the original iPhone 4 I had sold them had been blocked, and I would be receiving a letter in the post to pay back the money!!!

To say I was surprised was an understatement, and was spoken to like a criminal who deals with stolen phones. The iPhone I sold was legally mine, which I had bought outright from O2 and upgraded to a 4s. It is now months after I sold it to them, and I refuse to believe that it has been blocked, or that there is anything wrong with it.

When I receive their letter I will be sending a strongly worded one straight back.

Avoid CEX, in particular both of there Croydon branches.