Product Type: other in Misc Systems
Newest Review: ... the phone had not been used when i initially showed the phone to my brother he glanced over it and wanted a different phone. The p... more
cex are the worst company EVER
Author Name: outwar6010
I have a plethora of stories to tell that have eventually been resolved by making fuss and emailing the guys at wecare but recently i can truely say I will never set foot in the store ever again. On 01/06/12 I bought a phone to replace my brothers stolen phone from the goodge street store(2 trains and a bit of a journey costing over a fiver to get to but wanted to quickly replace my brothers phone to cheer him up) a £325 galaxy nexus grade b) i took it home he said he didnt like it and wanted a the same phone that was taken an iphone 4. I thought no problems and emailed we care that confirmed i could exchange it in any cex store provided i had a receipt.
I went to the Kilburn store around the beginning of last week(11th or 12th) to refund the phone and order the replacement phone. I then spoke to the store assistant and explained the whole situation. He then spoke to the manager, who then told him to tell me that they would refund the phone but i would have to get a exchange it for something greater than the value of the phone. This all seemed quite dodgy and I have never been told to that before(i asked friends and family and have been told that exchange vouchers were supposed to be given and I would be able to use them for whatever i please in store) the replacement phone was an iphone 4 and value was the exact same as the galaxy nexus, I previously ordered i asked him if that was okay. The store assisstant asked the manager, if it was okay. They reviewed the condition of the phone and said there were too many scratches on it for it to be grade b stating that it was grade c and I would have to pay the difference.
I was mortified the phone had not been used when i initially showed the phone to my brother he glanced over it and wanted a different phone. The phone stayed in the box with all the accessories included. I pressed the staff to speak to the goodge street staff to compare conditions. They phoned and confirmed that it had a few scratches and they still refused to do the refund under its original grade. I looked at the phone to see if it was as badly scratched as they claimed and it wasn't.
On the website it states that grade c phones are :
"phones in poor cosmetic condition. charger supplied but missing accessories and packaging"
This shows that the store staff's practice completely contradicts store policy. My interpretations of the events where that either i was sold a phone that was actually grade c but at the grade b price which i doubt as i looked at the phones condition and it seemed in excellent condition barring very minor scratches. The other possibility was that workers actions as a way to either gain extra cash and then sell the phone under a higher grade. The whole experience has left a bad taste in my mouth and I'm stuck £325 out of pocket and an unwanted phone. NEVER EVER GO TO CEX!!!
Summary: avoid like the plague
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