Dell make a big thing about supplying discounted computers for charities in conjunction with chairty logistics. But the website doesn't work, there are no contacts on their system (or even if you ring the sales lines) who even have a clue about the charity logistics page on their own website or even how charity purchasing works.Seems they like to take the credit for a service they just dont deliver on. Off to Acer to see if they are any better.If they short change charities I cant see how they can offer a decent service to anyone.
I was getting very twitchy after reading bad reviews about Dell and especially Walsh Western as I waited for my FastTrack Dell Vostro 3700 laptop today. In fact it arrived when Dell said it would the day after shipment. They said the carrier was Walsh Western UK though it arrived in a TNT truck. It booted up and seems to work ok.
Note this was a prebuilt FastTrack order and it may be that some people might experience delays if they customize a Dell system.
I found myself unable to track the order on the Dell website (which added to my feelings of twitchiness) though their website implied that you could track it.
An 'account manager' (based in India I think though I could be wrong) was helpful keeping me informed of progress of the order. Unfortunately he was less than honest about when the debit would leave my account which caused me considerable problems. Eventually he gave me a 29 character alphanumeric reference code and directed me to the Dell customer care team without properly answering my questions. After waiting who knows how long in a queue I can just picture trying to deal with this alphanumeric code. No thanks!
The software included Trend Micro Internet Security. I am glad I read the licence agreement as it seems to be an appalling bit of spyware in it's own right. One clause of the licence agreement says that even if you subsequently uninstall it, a large number of clauses in the agreement still apply, one of which is that you agree that they can still continue to monitor your computer in various ways even though you have uninstalled their program. Windows 7 itself also monitors you but (presumably) only monitors their own products rather than any software on your machine and other computers connected to your home or office network as Trend Micro does.
I have read elsewhere on the web about people uninstalling Trend Micro but still subsequently finding traces of it running on their computers so maybe this is what they leave behind to spy on you when you uninstall their product.
So the jury is still out as far as I am concerned and I will update this review as and when I investigate the installed software further. I will definitely not be using Trend Micro in any case.
Walsh Western - don't get me started!I am furious!I have taken a day off work and have waited in all day to take delivery of my Dell notebook which was to be delivered for Dell by Walsh Western. No comunications/no delivery/loss of a days salary.For heavens sake Dell use a reliable courier!
Dell are a computer company that make everything from the computers themselves to monitors and accessories. I have had two desktops and two laptops from them and not had a problem with any of them! The website is very easy to use and you can customise any of their computers to your exact specifications. Gone are the days that building your own PC meant you could get it cheaper. Dell has such massive buying power that you can't build the same spec pc for the same price anymore. Stay on the lookout for their famous "Days of Deals" where they have a different set of things on offer each day.
I have found the ordering process to be very easy to track. Once your order has been submitted, you can enter your order number to get detailed information about what stage of manufacture or delivery you computer is in. Delivery is the longest part and can take up to a week after dell has dispatched. I presume this varies on the company dell use for delivery in your area.
Support is excellent, and you can type in the service tag of your pc to get detailed support and component information specific to your pc.
Dell Walsh western couriers..did not stick to delivery timing.no apology for being late and discourteous at the time of delivery.
I ordered a notebook from dell on new years eve - it arrived 3 days later which was wonderful. Except that it didn't work! It wouldn't even start! They had not installed the software correctly so I went to the website but couldn't use the chat function as it wouldn't accept my service tag number - which was also going to cause problems later. So I rang them - 15mins on hold only to be hung up on! Called again 15 mins on hold and then couldn't hear the technician well and he wouldnt transfer the call or ring me back. Third call 15min on hold eventually got sorted.
Two days later couldn't restart the computer when it was warm. Ring dell again - 15min on hold again! Computer fails both hard drive and cd drive checks so ask for a replacement but they only want to give a repair. Eventually they offer a replacement but want to take the faulty computer away first - which wont happen for another 2 weeks - leaving me without a computer that is necessary for my work.
Im still waiting to hear if they will deliver the new computer at the same time as taking the old one. Also waiting on replies to the 2 emails I have sent them!
Here is my experience with dell. I ordered my computer over a month ago. I recieved my computer a week later than what they had originally promised me. I was willing to wait, being that I had heard such good things about Dell computers. When I recieved my comuter I noticed some ratteling inside of the tower, and upon opening the tower noticed that the fan that cools the mother board was not properly installed. Its hard to believe that four long screws can come loose during shipping, but I was willing to deal with it. When I tried to turn the computer on it kept shutting itself down. I called tech support, and 3 hours later I ended up having to reboot the whole system. I was peeved when after all this time, my cd burner and audio did not work. I felt it was Dells resposibility to properly load the programs that I had selected to go on my pc. I felt that I was now doing their job. I was getting pretty frustrated at this point. My conclusion with dell at this point was to have them send me out a new computer at no charge. So I waited. When I recieved the SECOND computer, I was really upset to find that they did not load the running program that I had ordered, and they were not willing to do much about it but send me out ANOTHER computer. This time Dell was willing to offer me 100 off of my purchase, and a free printer. I was willing to bite the bullet and have a THIRD computer sent out to my house. Today I finally got my Dell. I was upset when I unpackaged my computer and heard that familiar clanking sound of the fan bouncing around inside the tower. I screwed it into place and hooked it up. Again the computer did not work. After spending a few moments with tech support AGAIN, their conclusion was to send me out a FOURTH computer. As of this point I am very disgusted at the quality control of Dell computers. I highly recomend that anybody reading this to not buy a dell. I am now stuck with three Dell computers at my house, which I have to take my time to pack up and ship back. As I see it, Dell owes me. Thanks for nothing Dell. You have lost another customer, and hopfully many more because of this review.
We ordered a DELL on the 8/11/2006 for my son's birthday.
The first thing that made me a bit fed up was that they instantly updated the spec and dropped the price on the machine we tried to buy. A complaint to DELL just got the response that we couldn't cancel and re-order. In fairness to DELL they did ring and say they would ring and discuss after delivery.
That's when the problems really started - we made an appointment for the delivery on the 15th which involved ensuring someone was here all day. Nothing happened! The same thing on 18th, 20th and 21st. We managed (after countless phone calls) to get hold of the actual delivery company who informed us that the items had been marked as 'could not find' or something similar, some time previously. DELL / Walsh Western were arranging deliveries for an item which they knew had already been lost! This led to considerable disruption to us and upset for my son who is only 11. Still had no indication (on 25th Nov) from DELL as to how they intend to resolve the issue. I now see no alternative but to use the 'Small Claims Court' to find a resolution.
Having had a look about on the WEB similar problems seem to be common for DELL customers. I won't use DELL again despite being a customer for years. When things go wrong they seem incapable of sorting it out. They just seem to think that you're greatly honored to be a DELL customer. Customer service consists of broken promises and inactivity.
I bought an XPS 400 in Jan 2006. 20 days after I received it, the network card died in it. I did an exchange for a replacement system.
When the system did work, I was happy with what it could do. However, my experiences questions the long term reliability of the XPS 400.
5 months later, my replacement XPS would not power up correctly. This started in July and as of now (Oct 7), I still do NOT have a working computer (blue screen of death on attempted bootup). The repair service constantly gave me the runaround on trying to come out and repair my computer. When they did show up, they had the wrong part. Then, I couldnt get them to come out (they operate out of Richmond and I live in Charlottesville). Dell kept escalating the call, but nothing would happen. I finally demanded a supervisor over the whole fiasco.
I told them I was fed up with dealing with Dell and wanted nothing more to do with them. He "generously" offered to allow me to return the system with a 30% depreciation charge OR he would upgrade some of my components and allow a system exchange.
Well, I didn't want to take a 30% loss. So, I foolishly agreed to ANOTHER system exchange. This was agreed to on 9-14-06. I am still Dellless. In the past I have always purchased Gateway, I let Dell's preferred credit plan and more customizable builds get the better of me. I will never buy a dell again. At first, I was told it typically takes 5-10 days, then they say should ship 10-4-06, and the latest is should ship 10-11-06.
I don't want anyone else to have to go through what I have been going through.
I have the following case opened with the Better Business Bureau of Texas
Complaint ID#: 90084026
Business Name: Dell Inc
Thank you for contacting the Better Business Bureau. Your complaint was received by the Bureau on August 28, 2006 and has been assigned case# 90084026 in our files. Please make a note of this number for future reference. This service is offered at no cost to the public.
Your complaint has been applied to the following business:
1 Dell Way MS 8210
Round Rock, TX 78682
I give them one star rating for the 20" flat monitor and I have a LOT of experience with calling the special XPS support number which I have been able to get through consistently and fast. They just don't get anything solved.
Dell are not that cheap
Their cheapest laptop is £399 - PCworlds is £349
Their cheapest Desktop is £299 - PCworlds is £290
spec for spec they are very close indeed
Dell is delivery in a few days - PCworld is collect at store sameday
upgrade memory from 256mb to a single stick of 512 would cost over £80 with Dell, less then £50 with PCWorld
Have full year manufacturer gurantee with dell costs over £45 pcworld already includes it
plus if dell cannot confidently say it can last more then 3 months hense why the standard price has just 3 months
think about it if you knew it would last 3 years with minimal use you would give it a years gurantee for free just to please the customers.. dell dont.. thats where they make their money sell it cheap but sell it often, break down 2 times a year thats 2 pc's u gotta buy coz it gone ast the gurantee period.
and another reason why they dont have retail shops, because retail shops have laws such as 3 year retail warrenty (this is different to the manufacturers) its where in the first 6 months any problems the retailer has to sort it out or get the manufactuer to sort it out on their behalf. after the 6 months to 3 years it has to be tested that it was not a human/user related fault but still need to fix it if proved. Dell dont have this so after the three months your stuck!!
plus try finding Dell head office address to kick some butt.
Having ordered a new computer for my son I was pleased to find that from order to delvery took only three days - the fact that I had a to chase the delivery vehicle down the street to accept delivery did not dampen my spirit (despite me phoning the delivery company to tell them the correct address they still managed to try at the wrong number)
The boxes delivered were well marked and once I waded through the packing, installation was simple. The whole process took me 1/2 hr. The end result is a son very happy with his new toy and a dad very happy with only the small dent in his pocket.
One bad note - it is generally well known that Dell printers are really Lexmark in disguise. Be careful they are very cheap to buy but when new cartridges are costing £25+ it kinda takes the shine off the origional purchase price.
Having done a lot of research in shops and on the internet, I decided to buy a basic computer package from Dell. I am so glad I made this decision as it has turned out to be absolutely perfect. Having bought the computer online, delivery took place a mere three days after that!! The computer was delivered by courier, and each box was clearly labelled etc. and as a result was a cinch to connect up and get going. The unit itself is really smart looking, and I would recommend that anyone buying a whole system upgrades the standard monitor to the CRT one, which has a flat glass area, as opposed to a bulging convex one-it makes the world of difference. Even with numerous additions, such as an a-drive and DVD burner, the package was significantly and I mean SIGNIFICANTLY less expensive than anything remotely equivalent in the major shops and most online shops, yet the quality of the product is equal to that which you might expect from vastly more expensive well known names.
I love Dell. They are a wonderful company. If you haven't guessed yet then I'll tell you now that this is not a negative review about Dell. If you are a Dell-hating, build computers with your bare hands kind of person then look away now! I have just bought my very first own computer from this company and I have fallen in love with them, despite handing over £920 of my hard earned money. That shows how much they impressed me! My story begins with many hours of research in various computer magazines, shops, websites, on dooyoo, asking friends about their experiences. I finally came to the conclusion that if I wanted the specs for as little money as possible then I would either have to buy a computer that was on special offer or go to Dell. After inspecting PC World where my sister bought her computer, I thought that the deals were all a bit basic so I decided on Dell. I first spotted them in a newspaper where they were advertising one of their great deals - double your memory from 256MB to 512MB (this is on at present as well). The deals tend to cycle round and they only last for a week or two at a time. This caught my attention, but I was worried about buying online as a non-expert computer person. Then a friend at work told me about how he had got his new computer from Dell - it was really cheap but high spec and the service was great. This made me seriously think about them as a possibility, and it lead to me sitting at the computer test customising my computer. This is the great thing about Dell - you can specify what you want to have added onto a basic starting computer. You might start out with a 2GHZ processor but you can pay a bit more and have 2.4 for example. Equally if you don't want that much power you save money by keeping it basic. Dell's website, at, cunningly, www.dell.co.uk, gives you a page where you can try out the customising process and the price at the bottom of the screen is adjusted accordingly. Afte
r one try where I made my superpowered dream computer and would have bankrupted myself, I then started to see where I wanted more power and where I could save money. When I bought my computer the current offer was free delivery and double your hard drive from 60GB to 120GB. I went for the Dell Dimension 2350 which started out with a flat TFT screen, 2.4GHZ, the doubled 120GB hard drive, 256MB of RAM and a CDRW/DVD combo drive. I paid a bit more and went up to 512MB of RAM and got seperate CDRW and DVD drives, as well as paying for Paint Shop Pro and a multimedia keyboard. You can even specify whether you want a cordless mouse or a surge protector included! I bit the bullet and paid up. £920 - not bad for the computer I was getting at the end, exactly what I wanted. It also helps that Dell computers are streamlined and black, and I really hate beige boxy computers. Urgh. The online ordering process is secure and very easy to follow. The only odd bit was one section of questions included because Dell is an American company. It asked whether the computer would be used for military or government use, and then (this is great) asked if I was going to use it for anything to do with weapons of mass destruction! What would they have done if I said yes?! I if I was - would I have told the truth?! Anyway the order was whisked away into the elctronic ether and I was left contemplating my bank balance. The website has a facility for checking your order status, but I never got that to work as my customer number was not accepted for some reason. This was the only problem, but it is one small black mark against the company's otherwise untarnished name in my book. I recieved an email saying that the computer would take 7-10 working days to arrive and it was being "custom built" in their factory. Is it just me or is that so much better than just picking a machine off a self of a computer shop? Then later I got a phone call to say the exact day
it was arriving. Sure enough 11.45am some lovely boxes were delivered to my sister who is currently quarantined at home after having her tonsils out. From Bank Holiday Monday odering to the next Monday delivery - 6 working days. Everything was there and it was all in perfect condition. After getting it all out of the packaging (I now have a small cardboard mountain at home) it only took around 20 minutes to set everything up and connect all the wires together. The instructions were very easy to follow and wires colour coded. Then I switched on the power of my very own computer. Ah the wonderful sound of the Windows XP setup! Everything was loaded onto the computer and even the date and time had been correctly set! I am completely satisfied with it and there have been no problems so far. The website has a special section devoted to Dell owners with topics such as "Fix my Dell" and "Upgrade my Dell" and there are FAQ and hints and tips to help you on your way and get the most from your computer. I hope to investigate this further as time goes on. This all compares to my sister who bought her computer on the same Monday at PC World. She waited until Friday for them to get the computer but the monitor did not follow on until the Wednesday after, and there was very poor service in-between. All in all Dell have made themselves a life-long customer in me, and I certainly intend to buy my next computer from them in the future.
I have owned a few laptops before buying a Dell. There is always compatability issues with the cards used and you get that standard "we don't support laptops" rubbish from the software tech support lines. My 2 Dell Inspirons have been fantastic. Compatible with everything, very fast, extremely sturdy and very reliable. I did get messed around a little on the delivery. The last one was a week late, but they did keep me informed as to where it was. But I think where Dell really excel is when things go wrong. My space bar came off yesterday, I called them up and an engineer was at the office today to change the keyboard over. They called me in the morning to tell me what time to expect him and he arrived as epxected. You always get through to customer support first time and they have your model PC in front of them so can guide you through. The reason Dell are so big is because of their well deserved reputation for service and quality. My friend bought a TIME laptop which arrived yesterday. He thought it was a bargain. Within one hour the on/off switch had dropped into the casing of the PC. He has had to take it to their head office or wait 5 days. they say that this is not uncommon as the switches are a little flimsy. Now he is back home the PC will not even load windows without a series of hangs. I will always buy from Dell as my experiences have been excellent. A well made product with excellent support.
Let me spare you the pre and during sales nightmares that I had to endure before I even received the laptop back in August this year (2002) and get straight to the so called 'Award Winning After Sales Service'. On 27 Novemeber 2002 I reported a faulty screen to Dell tech support. A polite Indian man arranged to have my laptop collected the next day for repair and return under my standard warranty. During our conversation I made clear my desire to have an engineer call at my house to repair rather than collect and return. However, under my warranty it was at Dell's option whether to be on site or collect and return. Also, I mentioned to him that I was worried about losing information from my hard drive (several proprietary software programs) and asked whether there would be any risk of losing it. He told me there was no need to back up because all they had to do was change the lamp on the LCD. This would not bother the hard drive at all. Besides I had less than one day to back up all my work and with no screen available it was impossible. He said the laptop would be returned within maxiumum 5 days. So, off it went. On Monday 9 December (11 days after collection) I called tech support to ask where my laptop was and if they had repaired it. He told me there was a parts component shortage and it will take several more days. He then phoned me back the same day and told me it had been shipped and it would be delivered today Monday 9 December or definitely Tuesday 10 December. I thought it was very strange that at first he told me of a component shortage and then half an hour later he told me it would be delivered the same day. Well I was pleased to know it would soon be returned. On Tuesday 10 December at about 4pm I started to wonder why it hadn't arrived and why nobody had called me. So, I called tech support again and they told me it should have arrived and they would personally chase it up and get back to me. Then Wednesday c
ame around and still not laptop or phonecall. So I called tech support again and had the same answer personally chase it up and I told them that I wanted to personally chase it up. They gave me the phone number of some company called Celestica who I was told actually repaired it and was arrangin delivery. I then called up Celestica who told me that I was not supposed to talk to them. They told me to contact the courier service DHL. So I called DHL whose customer service rep told me they did not know where my laptop was. She told me it had arrived at their London Heathrow depot on the 7 December and now it was missing. They had already put a trace on it and had to wait 3 days to declare it officially lost. After 2 days on Friday 13 December I got the call that it was gone. Vanished never to come back with no explanation why. All my proprietary software programs gone and possibly in the hands of a third party. DHL had no interest and refused to talk to me. They would only talk to Celestica and Celestica said they had not responsibility, that I should direct all correspondence to Dell. So much for the award winning after sales service. Great...send your laptop in for repair and let Dell lose it!