DELL Hell (Dell)

Member Name: hickman44

Product:	Dell
Date:	27/11/06 (304 review reads)
Rating:

Advantages: Great Computers

Disadvantages: Appalling Customer Service and whats with Walsh Western

We ordered a DELL on the 8/11/2006 for my son's birthday.

The first thing that made me a bit fed up was that they instantly updated the spec and dropped the price on the machine we tried to buy. A complaint to DELL just got the response that we couldn't cancel and re-order. In fairness to DELL they did ring and say they would ring and discuss after delivery.

That's when the problems really started - we made an appointment for the delivery on the 15th which involved ensuring someone was here all day. Nothing happened! The same thing on 18th, 20th and 21st. We managed (after countless phone calls) to get hold of the actual delivery company who informed us that the items had been marked as 'could not find' or something similar, some time previously. DELL / Walsh Western were arranging deliveries for an item which they knew had already been lost! This led to considerable disruption to us and upset for my son who is only 11. Still had no indication (on 25th Nov) from DELL as to how they intend to resolve the issue. I now see no alternative but to use the 'Small Claims Court' to find a resolution.

Having had a look about on the WEB similar problems seem to be common for DELL customers. I won't use DELL again despite being a customer for years. When things go wrong they seem incapable of sorting it out. They just seem to think that you're greatly honored to be a DELL customer. Customer service consists of broken promises and inactivity.

Summary: I wouldn't buy from DELL again