Never dealing with Dell again! (Dell)

Member Name: Jen

Product:	Dell
Date:	10/01/08 (271 review reads)
Rating:

Advantages: Good deal

Disadvantages: Computer doesn't work! No customer service.

I ordered a notebook from dell on new years eve - it arrived 3 days later which was wonderful. Except that it didn't work! It wouldn't even start! They had not installed the software correctly so I went to the website but couldn't use the chat function as it wouldn't accept my service tag number - which was also going to cause problems later. So I rang them - 15mins on hold only to be hung up on! Called again 15 mins on hold and then couldn't hear the technician well and he wouldnt transfer the call or ring me back. Third call 15min on hold eventually got sorted.

Two days later couldn't restart the computer when it was warm. Ring dell again - 15min on hold again! Computer fails both hard drive and cd drive checks so ask for a replacement but they only want to give a repair. Eventually they offer a replacement but want to take the faulty computer away first - which wont happen for another 2 weeks - leaving me without a computer that is necessary for my work.

Im still waiting to hear if they will deliver the new computer at the same time as taking the old one. Also waiting on replies to the 2 emails I have sent them!

Summary: The customer service at Dell is non-existant.