The good outweighs the bad by a lot (Dell)

Member Name: SoftDog

Product:	Dell
Date:	26/02/03 (349 review reads)
Rating:

Advantages: Quality, Service, Amazing on site support

Disadvantages: Slow delivery

I have owned a few laptops before buying a Dell. There is always compatability issues with the cards used and you get that standard "we don't support laptops" rubbish from the software tech support lines. My 2 Dell Inspirons have been fantastic. Compatible with everything, very fast, extremely sturdy and very reliable. I did get messed around a little on the delivery. The last one was a week late, but they did keep me informed as to where it was.

But I think where Dell really excel is when things go wrong. My space bar came off yesterday, I called them up and an engineer was at the office today to change the keyboard over. They called me in the morning to tell me what time to expect him and he arrived as epxected. You always get through to customer support first time and they have your model PC in front of them so can guide you through.

The reason Dell are so big is because of their well deserved reputation for service and quality. My friend bought a TIME laptop which arrived yesterday. He thought it was a bargain. Within one hour the on/off switch had dropped into the casing of the PC. He has had to take it to their head office or wait 5 days. they say that this is not uncommon as the switches are a little flimsy. Now he is back home the PC will not even load windows without a series of hangs.

I will always buy from Dell as my experiences have been excellent. A well made product with excellent support.

Summary: