Nav-cam 2007 tech support does not exist. Phone number to US tech support 866-268-8515 goes to nowhere, does not even ring! Email to USAsupport@nav-cam.com never recieves a response. Email to customer care in UK only gets an automated response. Customer support is zero. I would never recommend any Evesham product to anyone, anywhere! If (when) something breaks you are on your own.
Dreadful. Slow, expensive, average quality and 20 days later I am still waiting to get my money back after returning the laptop.Will never buy from them again and would recommend others not to.
I seem to have been one of the lucky ones. I've had an Axis1800 for 5 1/2 years and it has given good service. When the original 60 GB hard disc broke up Evesham fitted a new 80 GB disc the next working day, and I have had other good service from them, advice by email being particularly helpful.
The power unit didn't have enough spare capacity for those additional loads that inevitably accrue, and had to be replaced by a larger unit, to avoid the occasional freeze-up, but after that all is OK again.
I am not a gamer or video editor so the 80GB hard disc suits me.
The associated Flatron 795FT monitor is a joy.
I also have a Voyager C510 laptop as spare which is performing well.
I regret that Evesham have lost their independence and are now part of Time, a sad fate.
As of the date of my writing it appears that Evesham is a company in trouble, and the quality of its products and services seems to reflect that only too well.
Our company purchased two premium laptops (>2GHz CPU, 2Gb RAM, 512Mb nVidia graphics cards) back in June 2007 for £2,000 each. When they arrived neither of them worked properly; they would boot up as far as the Windows screen, then blue-screen or reset or display some other pretty unhealthy symptom. Occasionally they would boot up, but even then they'd sometimes just re-boot unexpectedly.
We spent many hours on the phone to tech support trying to rectify these problems and eventually an engineer visited. If you tried often enough you could get them to boot up 2 or 3 times in a row - just often enough for the tech support people to claim "that's them fixed". Then, as soon as you switched them off overnight, the next morning they'd fail to boot again. This meant that they were far too unstable to use as work machines.
In the end we sent them back to Evesham - twice - to have them repaired. Both times they came back with exactly the same problems. At this point I phoned Evesham to tell them we were returning the computers as faulty and we wanted a refund - that's when things went from bad to worse.
They claimed they wouldn't refund the machines because it was a software fault and was probably caused by something we'd done to them - this despite the fact that after they'd come back from Evesham the second time (documented as fixed and tested by their own support department) we'd literally opened the boxes, plugged them in and watched them fail to boot up.
I put the matter in the hands of our company lawyer, but shortly afterwards they announced they were in administration and I was advised there was almost no chance of ever seeing any money from Evesham. They're currently serving as "computers of last resort" that we use if something goes wrong with another machine - they're still far too unreliable to use in a professional capacity for any length of time.
So, to summarise: Evesham were unhelpful, unreliable and positively shady in their dealings with us. But to be fair, the people we spoke to on the phone were always pleasant while they were ripping us off.
Do yourself a favour - take your business elsewhere and let this company die the quick death it deserves to. As callous as that may sound, it really would be better for everyone in the long run.
EVESHAM TECH SUPPORT DOES NOT EXIST!
i HAVE BEEN WAITING EXACTLY A WEEK FOR A REPLY TO MY EMAIL REQUESTING HELP AS MY DEC 06 COMPUTER FREEZES DAILY ON STARTUP. I HAVE SENT TWO FURTHER EMAILS AND NOW HAVE WRITTEN TO THE MD BUT I HAVE HEARD NOTHING FROM THEM. I REFUSE TO USE THEIR PREMIUM RATE TECH SUPPORT LINE AS THEY DO OFFER THIS EMAIL SUPPORT AS BEING ANSWERED IN 24 - 48 HOURS. ALSO THE COMPUTER WAS BOUGHT WITH A PROMISE OF A FREE VISTA UPGRADE. I WENT THRU THE TEDIOUS APPLICATION FOR THIS BUT THE COMPANY TOOK 4 MONTHS TO DO NOTHING AND THEN MY CREDIT CARD'S DATE EXPIRED. THEY EXPECTED ME TO GO THRU THE WHOLE PROCEDURE AGAIN BUT COULD STILL GIVE ME NO DELIVERY DATE FOR VISTA. I COMPLAINED TO EVESHAM BUT THEY JUST PASSED THE BUCK AND SAID IT WAS A DIFFERENT COMPANY DEALING WITH IT. I WOULD NOT BUY FROM EVESHAM AGAIN. SOMETHING HAS CHANGED DRASTICALLY AND THEY ARE GOING DOWNHILL. WONDER WHEN THE RECEIVERS WILLB E CALLED IN - THEY MUST BE LOSING THOUSANDS OF CUSTOMERS
totally disgusted with experience of Evesham. Ordered laptop which was delivered many weeks late.Fault
developed and spent HOURS on phone to support 0870
number.Eventually Evesham organised collection-even this was delayed due to a dispute they had with their carriers. Phoned 2 weekslater re progress (none) after being kept on phone for 15mins. Their income from phone calls could exceed that from selling computers ?
Will never ever deal with them again but there is no rating of -5 available or I would give it
bought an evesham pc from asda, thought good value £350 complete with 17" tft monitor, now i know how there cheap, wont load software, ask for advice from evesham and asda, reply- try downloading software from internet, how can you when cant get on internet! finnaly got refund from asda, while waiting for refund another 2 came back with same problem! people were same advice as me. wouldnt touch again, was even offered a replacement- answer no way wasted hours of my time!
Terrible service. Fed up hearing them blame their courrier service for everything as if they have no choice in who they use to collect their computers. Other companies manage to deal with courriers, don't they!! 4 weeks since logging the problems on my laptop, and £10 poorer in phone bills, and it still hasn't been collected despite 3 collections having been arranged. No phone calls to warn of, or apolgise for non-collections either.T
what a complete waste time i ordered a playdock on the 1st of june which was supposed to be in stock at the time but within a day i recieved an email to tell me it was out of stock and would know be the 5th of june ok no problem untill the 5th of june arrived no playdock no email when i phoned i was told it would know be arriving on the 14th and i would get it on the 15th so i waited till the 15th on that morning i phoned them and they told me it was being picked and it would not be here till the 18th now grrrr not happy but they told me if i paid extra postage i would have it the following day which i refused point blank so i waited till the 18th and guess what no delivery so i phoned again and could not belive it when they told me it was a mistake and would know be the 31st of july 6 weeks away complete waste of time.
3 month since i have purchased my machine , i had numerous problems , which required re installations , and even replacement of some parts.Which is not what i expected considering a high price i had to pay for it. Now i am looking at upgrading my RAM,and i find that the motherboard it has , is simply not upgradeable due to its low quality. 700 quid for this is a rip off!
I purchased a top-of-the-range machine from Evesham about 18 months ago. It was expensive, and came pre-loaded with the usual amount of rubbish software. More special offers for ISPs, antivirus etc than you could shake a stick at.
Needless to say it crashed badly about a couple of months in. The help desk were quite responsive, talking me through a system restore and then a complete re-format of the machine, including re-loading all the drivers from the included CD. With a clean install of Windows, without all of that rubbish, it's been rock solid ever since
Evesham Technology should be avoided at all costs. I have experienced appalling service, in all areas.
I purchased my Evesham Quest Nemesis after reading laptop reviews and vendor websites. I called Evesham for guidance as I am not the worlds' greatest computer expert. I told the sales person that I wanted to use the laptop for graphics and media purposes. I asked if Windows XP Professional was better than the Media Center edition that the laptop came with as standard. He said each had their good and bad points, but in my case I would probably be better with the Professional edition (which, from memory cost more). I ordered MS Office Pro, external speakers and the Evesham notebook kit and a laptop bag and took the 3yr Gold Warranty. The order was placed on 6 October 06 and was despatched on 25 October 06. First problem was that the laptop bag was the wrong size and had to be collected and replaced.
I loaded the software provided and away I went. Well, not quite. For some reason, the USB2.0 ports would frequently fail to recognise the external data storage devices that I had plugged into them. I had to keep shutting down and re-starting the laptop. I know enough to properly eject external bits from a PC, so know it wasn't anything I had done. However, I decided to let it pass with a view that it was a teething trouble. The one day my laptop froze- again I assumed this kind of thing can happen with technology. However, then the screen went haywire - and all this was just in the 4 weeks since I had received the laptop. I couldn't get the screen going again - it was just black! - so I called their technical support line - this was 27 November 06.
I spoke to an engineer who said the fault was the motherboard, which was attached to the chassis, which they did not have in stock and didn't know when it would be in stock. I use my laptop for work, so immediately went into panic mode! I asked why they couldn't send an engineer with a replacement laptop and take my back as I had only had it 4 weeks! The techie wasn't aware that I had a Gold warranty, but said there would be no point sending an engineer because they didn't have the chassis in stock! I asked if they could at least help me recover my data as I hadn't expected to need a back-up so soon! (Silly me). They flatly refused, quoting that they were not responsible for data loss.
I suggested to the engineer that I find an external monitor and see if I could get my data backed up that way. He agreed and said someone would call me back the next day. I found a monitor, tried it and had no success, it was just a black screen.
I waited until 1:30 the next day but nobody had called, so I call them again. This time I got a different techie and he said it was the graphics card - which was attached to the motherboard, which was attached to the chassis which - yes, you guessed it - wasn't in stock!
With no offer of any help or idea of when the chassis would be in stock - (just a request to send the laptop back to their workshop with an open ended return date!) and a suggestion that I go to PC World to get them to backup my data! - I reverted to their (laughingly named) Customer Care department. I spoke with a young lady called Nicky (the only Nicky in the department I am told). I got nowhere and she was adamant that she was not going to escalate the problem onto a more senior Customer Care member. She said they would just tell me the same thing she had - when I asked that she grant the courtesy of letting me hear a more senior Customer Care member say that, she flatly refused. It took over 30 minutes to get to this point and I was in floods of tears over my lost work and non-working laptop. My husband took over the call and after a further 30 minutes (1hr in total) she put us on hold, saying she was going back to the Technical Support team. She came back on the phone and gave us a date that an engineer would call - but he wouldn't help me rescue my data and he wouldn't have a replacement chassis, because they were out of stock! When she realised how ridiculous this was, she finally agreed to get a senior technical guy to call us back - she could not transfer us or give us the number to call direct as they "don't accept internal calls and don't accept external calls" (go figure?!) Within 15 minutes a very helpful chap called back and talked me though a process - remove all peripherals, take out the battery and hold down the power button for 60 seconds! In other words, a full Japanes reset! It worked and I got my screen back up. He said that this sometimes happens with laptops and is a build up of static that affects the graphics card (I have since had several other computer professional opinions that this is not strictly true). Still, my laptop was back and I was happy.
That was until I got an error message stating that the bridge between graphics cards was not working and a serious error had occurred. I quickly shut down and re-booted and the error message didn't reappear, so I again treated it as just one of those things, along with the occasional freeze that was occurring.
By this time my son was home for Christmas. He is an IT professional for a foreign investment bank, running their central Asian IT hub.
He was appalled at the lack of functionality the laptop had. There were drivers missing, so the webcam, video card and the bluetooth functionality couldn't be used, and the DVD capability was pretty awful too. He asked why I had XP Professional instead of Media Center that has these drivers as a constituent part and that the laptop was obviously designed to run with. I told him I had been give the advice by the Evesham sales team. While he was home, the laptop froze several times and he felt it was an overheating problem as I had different programs running each time it froze. He also noted that, according to their website, I should have a Vista upgrade voucher (which I did not).
To cut a long story short(er), my son contacted Evesham after he returned home to Singapore. He found them unhelpful and unresponsive (he even caught one technical guy bluffing with respect to re-imaging my laptop!). He eventually got through to their Business Technical Support and a guy there agreed with him that the freezing sounded like a hardware (overheating) fault. My son requested that Evesham send a disk with the missing drivers, which they promised to do, and told me to call their tech support when the drivers arrived in order to load them and then sort out the freezing issue. The drivers didn't arrive. We called again and asked for the drivers, but again they didn't arrive. We finally wrote a letter to Mr Brad Heeks - the Customer Care Manager, and Mr Brad Walker - the MD. We got a letter back from a member of tthe Customer Care team (as Mr Heeks is unable to respond to all correspondence personally). I was fobbed off on the issue of XP Pro vs. Media Center and told that due to the time that elapsed since my date of purchase (irrespective of the hour long conversation just 4 weeks after purchase) they will unfortunately not be able to intall Media Center on my laptop. I was also told that "from time to time computers can go wrong... ...unfortunately a very small percentage of comnponents may experience physical failure and this is very difficult for us to prevent apart from only using quality tested components as we already do" with regard to my screen and overheating problem. He promised to send the drivers and the Vista upgrade voucher which (wonder of all wonders) did arrive.
Since then I have had several more freezes and a serious error recovery - due to a video card problem (again this was a driver that wasn't installed at build).
Today, after returning from business in the States (the drivers having arrived the day after I left for the States), I rang Evesham to get the drivers loaded (have my hand held as I am such a PC know-nothing). Before starting I asked if an engineer call could be booked to sort out my overheating/freezing problem and the video card serious error. To my dismay, my only option is to send the laptop back to Evesham! I haven't loaded the drivers, as I suspect they will have to be re-loaded when I get the laptop back.
The laptop is being collected this Friday and I hope that will be the end of the saga. However, I have today discovered that I should have had a licence document to enable the 1yr Bullguard AV, Firewall and Back-up cover that was part of the package. They hadn't sent it and I (unwittingly) renewed with Bullguard myself at the beginning of this month. I took this up with Customer Care and all they will do is send me a new licence number - it is apparently nothing to do with them that I have paid extra and I should take this up with Bullguard directly! Such great Customer Care - NOT.
I am VERY disappointed with Evesham - they are a million miles away from their own hype on their website with regard to their level of pre-sales, after sales and technical support. I thought I was maybe alone with a rogue laptop and some rogue problems, but after finding these reviews I realise that I have simply experienced a standard feature of the Evesham product and service!
It does seem that something has changed with Evesham - they have either expanded too rapidly, have been taken over by new management or at the mercy of the bean counters, or any number of other woeful outcomes that so often happens to what start out as a small good-quality business and descend into this shambles of poor quality and lack of service.
Evesham, you had better pull your socks up or very soon you will have no customers!
on the 23/12/2006 my computer was returned to evesham to fit a new vidio card & returned back to me on the 04/01/2007.
this card had obveously not been tested as the tuner was set to america & the fer east no sign of any europeon or brittish stations on the tuner.
I spent five hours on the phone the next day with one of eveshams technitions without solving anything his conclusion was that i should reenstall windows.
my computer was working without any problems even the newley fitted card was ok apart from not being able to tune in the t/v if i lived in the far east even that would have been ok, evesham still insist that i re insall windows as there is a fault with the soft ware.
I sent a letter to them 10 days ago asking why if there was a soft ware fault was this not put right when the computer was at there factory as no software has bee installed since .
as i expected i have not recieved a reply.
as my computer is two years old last year i paid out £90.00 to cover this sort of thing what a wast of money, this is my third computer that i have purchased from evesham & it will be the last
Watch out for delivery and instillation dates. They are not the same. Delivery is one day, instillation the next. This is not pointed out to you by sales staff. Only the day before was I informed of this. So you may have to take two days off of work. When I said this was not acceptable, I was told ...."thst is the way it is !"
We have 2 evesham computers. One we have no trouble with. the other had a fault and after several home visits it had to be replaced. after two years it broke again and evesham came and repaired. I am very impressed with the customer service i received and the patience of the advisor. they did an onsite visit after the warrenty had just expired. I think they are great and recommend them to my friends.