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I recently bought myself a computer from Gateway. I have to admit, I was swayed by the cute cow boxes and the great advertisements. I wanted to be where "people rule". I found out instead that it was all hype. Gateway threw me to the lions and left me there to fend for myself. I purchased a Gateway Essential 933pc. Did they help me select my computer? NO. Did they come to my house and set it up as the commercial claims? NO. Did they offer me any support when I had problems? NO. Did they even recognize I was a customer? NO. Before my computer arrived, I got this mysterious e-mail about USB ports vs. parallel ports. So I tried that day to e-mail my customer services representative. I was not certain what a USB port was. But he didn't get back to me. So I got online and talked to a customer service tech. He could barely type English, let alone explain to me what a USB port was. I was soon to find out. When my computer came, there was no where to connect my printer or my scanner. That is what a USB port is. So I went in search of help. Finally found it, not at Gateway, but at Staples. I needed a converter. Did it work? NO. Instead, I ended up running all over and finding out, finally, days later, that the Gateway Flexcase that came with my computer is un-converatable. Sigh, I didn't even find that out from Gateway, I found it out from another who had gotten the same thing. So now, I have a choice. Do I keep the computer, trade it in, exchange it? What? But can I get help from Gateway? NO. They keep telling me to contact my service rep. Who is he? They don't know. I finally find out who he is and get his number. I call, and call and call. All I ever get is his answering machine. I leave messages. Does he call back? NO. Now the only two options I have left are these. 1. Send them back the computer, get my money back minus the $200.00 shipping both ways. Or 2. Buy a new printer and scanner for about $200.00 and
keep the computer. Now I must say, I am very happy with my computer. I love the package it came with, all the software, everything. And to be honest, don't want to even think of the nightmare of trying to deal with the customer service department to get my money back. So I have elected to purchase new peripherals for it. I know, I know, it's the chicken's way out. But hey, you don't know how bad it was. I didn't even go into all the trips I took to Gateway Country stores, which by the way, can't help you with computers purchased online. Or all the times I got busy signals or all the time on hold. So my warning is this. Be sure you know what your buying and doing before you go this route. They are great computers, but if you have to deal with the customer service, God have mercy on you. UPDATE ------- I have had my computer for less than a year. I recently placed a cd in my cd-rom drive. The drive shut and it began to run. Suddenly, there was a very loud pop. When I opened the drive back up, I was met with a pile of slivers. The cd had shattered. The cd-rom then sucked the door shut on my pile of slivers and has refused to budge since. Having only had this computer less than a year, I figured that my warrantee would cover the repairs. However, not only am I unable to get a clear response from Gateway, but they insist that it is something that I have done wrong. I must have put the cd in wrong or something. So..giving up on the idea of free repairs, I just wanted it fixed. They have no repair centers that I can go to. I would have to pay to ship my computer to them and pay for the repairs along with the added charge of shipping it back to me. Of course, with their level of customer service, it has taken me forever just to find this out. Not that they have been able to provide me with the address or department that I am suppose to ship it to. Goodness knows, I'm liable to mail it off to them and
never see my poor computer again. Let me reiterate - buying a computer from Gateway has really been like a visit to Hell for me. Bad customer service, impossible problems with information, trouble with the computer. In their commercials, they show all kinds of great perks, wonderful service, neat computers. Their slogan says "Gateway - Where People Rule" I don't think so. I am very much thinking that they should change their slogan to "Gateway Bites" but somehow I don't think they will go for it.
I bought a new computer system from Gateway around 2 years ago. I have had nothing but trouble ever since. Firstly, when i tried setting up the computer for the first time it wouldnt load, it turns out i needed a new motherboard. The technical help was poor and they eventually got someone out to sort the problem out. Then, all sorts of problems ranging from the floppy disc drive to the modem and graphics card. An engineer came out and it turns out i knew more about computers than him, he didnt have a clue what was going on. The best bit of advice i can give to you is that you make sure you do alot of research into buying a new computer, and make sure you look into gateway because the sales and technical assistance wasnt what i was expecting.
I'd like to back up other people's reports of Gateway Customer Support by telling you about a problem I had last christmas... Picture the scene, a final year university student mid-way through his dissertation, foolishly without a recent backup of his 2000 lines of programming code and 8000 words of write-up, home for the christmas break. Expected christmas presents include a scanner and a few DVDs to watch on his PC. That student was me. On starting up my computer on christmas eve, there's a problem. My hard disk isn't being seen by the BIOS. No trace of it at all. Even fdisk said it wasn't there. Unfortunately, by the time this had happened, Gateway support had closed for christmas and won't be open for a few days which is fair enough I thought... Anyway, when I got hold of them on the 27th, I very carefully explained what happened and what I'd tried. Then the quality of their support kicked in. The guy on the phone spend 55 MINUTES with me talking me through a fix using various utilities on the Gateway System CD. 55 minutes!! I've heard of people calling the Time Computers helpline and being fobbed off after 55 seconds... anyway the problem was eventually rectified, but what amazed me was that throughout the time the support guy never once seemed annoyed, never got impatient, and never sounded patronising towards me. I was suitably impressed. All this on a freephone number which is, frankly, a masterstroke. The number of helplines that cost 50p a minute or whatever... better yet it's rare that I'm on hold for more than 4 or 5 minutes which for such a big company is incredible. I've had a smaller number of general questions answered by them as well, and every time they seem more than happy to help, which although that's their job, you ofteb don't get at many places. When installing a new Zipdrive they talked me through it, telling me what went wher
e and so on. One thing's for sure, with a Gateway PC things are unlikely to go wrong, and if they do, there's somebody always around for free help whenever you need it. Superb.
Very sad to hear on the news today that Gateway are pulling out of UK. Since there are several positive opinions on dooyoo, I thought readers should be warned of imminent departure. I type this on my trusty Gateway, which I have had for a bit over 2 years. We had shopped around a bit for an upgrade to our old trusty Compaq (still trusty but Windows 3.1 and notta lotta memory). Although Gateway wasn't the cheapest, it compared well with others and we were impressed with knowledgeable salesman, prompt delivery etc. In fact we did have a technical problem, but the people on the freefone service were excellent - yes they have an expensive helpline as well, but I gather they make people use that if they really want training rather than normal customer service. Then, when my daughter decided to go freelance and government kindly (unusual!) announced tax advantages for IT purchases, we looked around again. Her needs were slighly different - but, again, went for a Gateway. Salespeople as good as before, delivery as promised etc. I don't know what will happen to her warranty - hope it isn't needed. .
we bought a gateway computer in 1999 no matter what problem we have ever encountered they have always came to our rescue.the techs are always pleasent and have never been rude regardless of my ignorance of the computer we bought from them.without all the support they have provide to my family i would not be online there a blessing! to be able to pick up the phone and get quick and relable help is great in this day and age and its a free service provide to all gateway customers ther support has been priceless.i will be a returning customer to gateway they have been great
After saving for years for a pc and reading several reviews in mags and newspapers i decided upon a gateway machine after its desktop machines where constantly winning rewards for overall performance, quality and customer service and it also was rated by "which?" members as of one of the most reliable. Although a lot more expensive than the "time machines" i knew it was a safer choice and opted for it.For around £1300 i got a amd 1 ghz processor, colour printer, scanner, 24x cd rom, dvd player, 17 inch monitor, sound blaster live speakers(which are the best!) and a modem among others(microsoft software etc). Set-up was fairly easy although after a while the monitor went pink, we phoned up the customer service line and they thought it was the graphics card, the representative took us through the machine to check it but it wasn't it so send out a engineer in a few days who imediately replaced the graphics card and everything seemed ok until a few days later it went again and we then discovered when checking the connections at the back of the monitor thhat it was one of the leads that wasn't in properly due to it having an addition on the wire the weight was pulling it out a little. So apart from that no problems with machine, i highly recommend you purchase a pc from gateway due to the excellent reliability and customer service, which are charged at local rates.
My current computer which was 6 years old was getting old, just plain wearing out from so much usage. The performance was not what it use to be. My husband and I talked about someday purchasing a new computer but that is all it was "just talk." That was until I received a call from August a Gateway representative, she explained to me that I have been approved for a new computer from Gateway. I could customize my own computer anyway I wanted. With no money down and easy monthly payments. And a free years worth of service from AOL was included. We decided upon the Gateway Essential 500. It seemed to be the best computer for us. The Gateway Essential 500 does come standard with a 17 inch monitor, a small tower modem that can either be stood up on end or laid down on its side, a millennium keyboard, detachable speakers, a processor speed of 500, 64 MHz of RAM and 10 GB of Hard drive. To fit our needs we did upgrade our Gateway Essential 500. We upgraded the processor to 866, the Ram to 128 and the Hard drive to 20. And added on a CD writer, a CD burner and a printer. Which each piece is very attractive and stylish looking. The total cost plus shipping and handling was just under 1,500.00. I don't think it was a bad price at all considering everything we got and all of the upgrading that was done. After placing my order I was told I would receive my new Gateway computer on January 2 ND. But to my surprise our new Gateway computer was delivered by UPS on the 27 Th. of December. I just adore my Gateway Essential 500, it was very affordable, the performance is excellent and fast and the unit is stylish looking. The processor speed is very fast when it connects to my ISP and to the web. The 17 inch monitor produces a nice large viewing area. And the sound from the speakers are very sharp and clear. The only downside of the Gateway Essential 500 is the free years worth of AOL. We were current members of AO
L but we could not use our current screen names, So, we had to create new screen names to use with the free year worth of AOL service. Our old account with AOL had to be canceled out. I have not as yet had to contact Gateway for any type of tech support. I am so happy that we decided to purchase the Gateway Essential 500 computer. I also believe that we did make a very wise choice in this purchase.
I bought my Gateway PC last August. When I bought it, it had a this configuration: Pentium 3 750 Mhz, 128 mb Ram, 15gb HD, DVD drive, Nvidia 32mb Graphics, Creative 512 Value, 17" Monitor, HP Deskjet 840C. This cost me IR£1,500. I was very impressed with it at first, I suppose whwn you've been using an old 486 for 4 years, this Gateway PC was a godsend. To be fair the gripe I have with Gateway has nothing to do with the performance of this PC but more to do with its Customer Service Department. When I bought this machine, I specifically asked the sales rep if the PC's memory was upgradeable and I was told it was upgradeable to 768mb, so I went ahead and bought it as they were cheaper than the other manufacturers. If I had been told that it was not upgradeable to 768mb then, quite simply I wouldn't have bought it. The only time that I have ever had to contact Technical Support was after I went out and bought 2 x 256mb ram to go with the 128mb already installed. The problem was that the computer would only recognize 512mb of the 640mb installed on the PC. As you can imagine this is very frustrating; having spent money on something that you can't use simply because the sales rep wanted to get her commission and lied to me to do it. After numerous e-mails to tech support, I wasn't getting anywhere, one rep would tell me my motherboard would take 768mb and another would tell me it was 512mb, and eventually they ignored me altogether. As a final resort I wrote an old-fashioned letter (on paper) and a couple of days later got a phone call from another rep, who had another explanation altogether "windows will only recognise x amount of memory, motherboards have advanced to accomodate up to 1gb, but we will have to wait until windows catches up".......well, okay then....I have been around computers for a long time and I work with them everyday, but I never heard such rubbish in all my life, and I have also asked s
ome people I know who work for PC manufacturers and they say thatit is bullXXXX. So in summary, if Gateway had been honest with me from day 1, I would have a lot more respect for them, but as it stands they suck.
I purchased two Gateway Astros in December of 1999. I responded to a TV ad saying that this was the best comoputer for those seeking internet accessibility with ease. Not being a computer expert I thought this was the system for me. I bought one for myself and one for my parents. For the first few months al was good. I then had trouble with the keyboard. I accidentally spilled a soda in it. My bad. I contacted Gateway to purchase a replacement. I was advised that they no longer make the Astro, it was discontinued 2 months after my purchase. They shipped me what they deemed a compatible keyboard. It did not work. I sent it back only to be sent another of the same. I called tech support and was told there was nothing they could do because the system was now obsolete. I was told to try a local retailer for a keyboard. Long story short. I had to spend $99.95 for a Microsoft keyboard. Gateway did not help me at all. Furthermore, as far as the trade in value of my now obsolete computer, it's nil, zero, nothing. Thanks Gateway !!!
Ok first of all Gateway tend to pass off refurbished computers and parts as new ones and they will rarely tell you this. Their Tech Support is their worst quality. Beware you will not be helped if you know what you are doing. The only way to get your pc fixed is to play dumb. Also do not let gateway take your pc into their factory if possible as on occasion my pc has been damaged n transit and has come back with a virus. From day 1 I have had problems with this my computer and the warranty expires in September and I am glad I had the three-year warranty. The model of my pc was the G6-400 and here is a list of parts that have been replaced 1 new modem 5 new DVD drives 4 Power Supplies 1 new Cd Burner My advice to you? Do yourself a favour and buy a DELL
I've now had my laptop for 4 months no real problems in fact the laptop's fantastic but the customer service. Started with delivery got a call from them will be delivered tommorow take day off work no pc call them up sorry been held up at customs ok will be there tommorow another day off work you got it no pc phone them U.P.S cant find your address???? so why did'ent they call had phone number???? be with you tommorow another day off work yep no pc tommorow yep no pc 6 times eventually it arrives to be fair this is down to U.P.S not gateway. unpack cant wait no picking list to check if its all there anyway no network card phone them told you did'nt order one sorry you cant buy the 9300ls without one, so where is it, can you send the order form email this 3 days later phone again what are you talking about, have to go through it all again send another email then another phone again still no luck this goes on for 3 months I've now got it but what a farce They did give me an upgrade to microsoft me for free but it took a long time and a lot of hassle they need to improve customer service as this lets down a good pc still have a set of speakers that dont work waiting for refund thats now been 4 months cant face the phone calls anymore so I'm afraid gateway have lost a further purchase from me just because cstomer service does'nt work. When will these companies learn that we wont come back to upgrade because of this
Thirteen months after I bought my system the monitor failed. I called the Helpdesk and spoke to a guy in UTAH...who naturally didn't know where Yorkshire was. I asked if - as the machine was only a month out of warranty - they could offer some help. NO came the reply. But, after 10 mins I was given the name of a repairman - in London - 300 miles away from my home! "What about the limited 2nd/3rd year warranty?" I asked. "Oh, that doesn't cover third party products," came the reply. "But the monitor is branded with your logo!" I protested. Then I paused and said: "Let's get this right. As Gateway don't make the components, then it really just covers the box from rusting and the logos from peeling off?" "Yep that's about it," came the sheepish reply. Further calls drew a blank too. **************************************** So, What did I expect from a so-called Customer First company? After just 13 months' domestic use, Gateway could have offered a used replacement - or even a new one at cost price. That way it would have "gone the extra mile" to preserve customer loyalty...
Two years after purchasing my Gateway PC, a GP6-350, I decided it was time for an upgrade. At first I thought I would upgrade my processor but found out through the Gateway website that the motherboard would only take upto a Pentium II 450 chip. I still had the standard 64MB in my machine so scoured the web as to whether a memory upgrade would be better than a processor upgrade. Most of the articles I found said that more memory would significantly improve performance. So I went searching for the best memory prices and Gateway's proved the cheapest. Also you had the piece of mind that you were buying the correct type. I decided to buy 128MB of SDRAM PC100.