Support and Repairs From Hell (IPC Archtec AG)

Name: sharonlh

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Product:	IPC Archtec AG
Date:	28/08/03 (488 review reads)
Rating:

Advantages: None

Disadvantages: Support Lines Unmanned, Terrible Quality Product, Terrible Customer Service

I purchased an IPC Web@Star 8170 laptop and was happy with it until 6 months after purchase, the screen flickered and the laptop died. It took numerous calls to the support centre, TekSupportUK, to even get anyone to answer the phone - their support line didn't even have an option to leave a message, it just rings and then disconnects the caller.

When I did manage to reach them. the booked it in for repair, and over 2 MONTHS later, I got it back, with no documentation on the problem or what was done to fix it. When I asked, they told me they had replaced the motherboard.

6 months after that, just one month out of warranty, the same problem occurred - I asked them to take a look, which they charged me for, and told me that I needed the motherboard replaced (again). I questioned why their motherboards only last 6 months, maximum - and asked that the repair be covered by themselves as it was the same part they had replaced not 6 months previous. This offer was refused. I have contacted Trading Standards in the UK to assist and hopefully they will be investigated for the worst repairs and service centre I have ever encountered!

Summary: