Komplett

Komplett is an online retailer of computing and electrical goods. First impression of their website is that it looks quite professional. One thing I noticed is that anyone with a screen resolution setting lower than 1024 x 768 (have a big screen) would need to scroll more to see everything. Not good for those who like their resolutions low. There's nothing special about the site design. It's much like many other online stores. Company logo in the top left, navigation bar down the left, stuff like "View Cart", "Account", "Help" in the top right, and products with pictures down the middle. The site is usually up but I have them seen them down ...

I'll never use Komplett ever again. They sent me a high spec comp which arrived with cpu fan errors. After 6 months and it being RMA'd twice to them, it arrived DOD. Had to get a local computer firm to fix it as the power supply was left disconnected and it had a broken video card! Still trying to get them to reply. DO NOT GO NEAR THIS COMPANY - AVOID LIKE THE PLAGUE!!!

I purchaced a Vapochill Micro cooler from Komplett over three weeks ago. The item then took a week to arrive. When fitted it has all but destroyed my brand new CPU because there was no coolant in the heat pipes. I asked Komplett if they had tested the device before shippng. They told me that it is not their policy to test any products before shipping, as they prefer for the customer to return the item if it does not work. I belive it is in this way they are able to dispute the reason for its non-functionality and possibly get out of sending a refund even if the item was faulty before it was sold. However I did return the item imieadiately using the courier ...