UK part of the company refuses to accept there is a web problem - Head office advises faults found (Komplett)

Name: David Evans

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Product:	Komplett
Date:	29/11/06 (59 review reads)
Rating:

Advantages: Easy to use and professional website...

Disadvantages: If you have a problem, you have to deal with Norway to get answers

Tried to order a 37" Plasma TV from this company on two occasions and got charged twice from my card - £1800 on both occasions. Spoke with their head office in Norway who told me that there had been a problem with their card authentication system but only to be told by a UK-based office they were aware of no problems - I'm now out of pocket until this is resolved!!! I have spent £28 on phonecalls to the company to try to resolve the fault only to be told that there is no error and to re-submit my order, only to find the same thing happens - I'm bitterly disappointed and taking my business elsewhere thank-you very much - of course, when their card system releases the payments back onto my card!!!
I got a rejection first when submitting my card details, that the address did not match the banks' system, changed it and submitted again to be told the same thing but checked with the bank who told me there were no problems, tried again and was told I had insufficient funds!!! They had actually taken the physical payment but a glitch on their website refused to accept the correct details for the order - A nice way to fleece additonal charges... Needless to say - Never again, highly discouraging!!!

Summary: Until this company gets its act together and finds synergy with card process, none of my business...