KOMPLETT.CO.UK RETURNS CUSTOMER HANDLING DISASTER. (Komplett)

Name: Rob

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Product:	Komplett
Date:	29/01/07 (117 review reads)
Rating:

Advantages: Slightly cheaper than the competition

Disadvantages: Dispatch faulty products without any pre testing, then take weeks and weeks to resolve it if at all

I purchaced a Vapochill Micro cooler from Komplett over three weeks ago. The item then took a week to arrive. When fitted it has all but destroyed my brand new CPU because there was no coolant in the heat pipes. I asked Komplett if they had tested the device before shippng. They told me that it is not their policy to test any products before shipping, as they prefer for the customer to return the item if it does not work. I belive it is in this way they are able to dispute the reason for its non-functionality and possibly get out of sending a refund even if the item was faulty before it was sold.

However I did return the item imieadiately using the courier which Komplett organised (What other choice do I have ?). Since then a further two weeks have passed and they have neither offerd a refund or a replacement unit. When I contacted their customer services and asked to be transferd to a Manager, I was told they do not have any management ???... I belive this could explain the very poor way in which the company does bussiness. As I have never before encounterd a company without a Management structure. The assistant could not offer any resolution and told me to wait a few more days for them to look at the retuned unit. Which seems a lot like a line of Bull and they just dont care about a customers problems.

Summary: DO NOT BUY FROM THIS COMPANY !!!