| Product: |
Komplett |
| Date: |
06/10/02 (279 review reads) |
| Rating: |
 |
Advantages: Accept credit-card
Disadvantages: Bad customer service, Do not deliver at competitive speeds, Rather pricey postage and packaging!
On Thursday I ordered a 'Gainward AGP GeForce4 Ti4200 64MB DDR "Ultra/650TV/DVI Golden Sample", Retail' at 12-1pm UK time. I was hoping it'd get here for Friday, if not Saturday. As it turns out, nothing.
Friday - no parcel! I emailed them on Friday asking what the heck was going on, and why I was paying £6.10 postage and packaging - I considered the time I ordered very reasonable.
It turns out I hadn't ordered early enough. As an act of respect, they offered me some discount on my next order.
I tried to track with DHL (courier) online - nothing.......strange..!
Anyhow, on Saturday....no parcel! I emailed them again, however no response within a few hours.
Attempted to track with DHL online once again.....nothing.....I'm getting worried now.
Phoned their phone-line (which is exactly the same as their fax number) - a familiar fax-tone screeching. Ok, time to phone up and ask DHL what was going on.
I phoned DHL, gave the helpful lady my tracking-number....she said no, no record. She asked where it had come from - I told her Denmark (which is where Komplett.co.uk is based, I am led to believe), going to my address. Geee, what a surprise....nothing! She told me it's unlikely the parcel has been despatched, otherwise they could track it for me using just the tracking-number.
I paid using a credit-card, no hassle whatsoever.
At time of writing this (22:30, Saturday 05/10/2002), no parcel has arrived - this is the same week as I ordered.
I think I shall allow Komplett.co.uk until Tuesday to deliver my parcel, otherwise I shall be discussing a refund with my credit-card company.
I hope others will think twice before ordering from this company. I certainly wish I had read some opinions on Komplett.co.uk at http://www.dooyoo.co.uk/ before ordering!
Summary:
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Last comment:
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- 07/10/02 Not a bad start there really - well written and well laid out, but you focused more on the delivery and not the subject you were writing a review on.
To make your op VU you will need to add some additional information regarding Komplett, things like range of products, pricing, is it an internet company or a 'real' shop? That sort of thing....
Altern atively...you could add some more information about the delivery people and turn this into a review of the bad service you had from them. If you choose option 2, then you will need to email dooyoo to let them know to move your op.
If you need any help or assitance with updating or with DooYoo in general, then please let me know. Fishbulb >><>?™ |
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