But they are cheap!! (Komplett)

Member Name: Phet

Product:	Komplett
Date:	06/11/02 (189 review reads)
Rating:

Advantages: Very cheap products

Disadvantages: No phone support

Purchased a motherboard, CPU, etc on a Wednesday.
On the Monday it had still not arrived, sent an e-mail to which they replied "we are experiencing problems, please accept our apologies and I should receive the item the next day". Sent an email the following day to which they replied they would ship it out that day. Following day they said the same thing. eventually received the items on Friday (nine days after placing order).
On arrival I could not get anything to work, contacted them to which they said return the mboard. The replacement arrived within 2 days, very quick.
Still did not work. Informed them that the CPU must be faulty, to which they didn't reply. Sent about 5 e-mails over 2 days, and eventually got a reply simply saying "check the core". I requested an RMA number, and received one about a day later.
Two days after sending it back I sent e-mail for confirmation of arrival, no reply.
After sending them about three more e-mails over the course of three days I received a reply saying it will be tested ASAP.
Approx a week later I sent another e-mail for an update, no reply.
By this time I was getting worried, and sent an e-mail saying I was concerned after reading reviews of people waiting over a month for returned items. I had no reply.
A few days later I looked at the Norkom website (parent of Komplett) and sent an e-mail to the sales dept. I received a friendly reply saying they would look into it.
He also asked if I could send him some links for the ‘bad reviews’ I had read.
Later that day I received an email with a list of links to ‘good reviews’??? And that my order will be dealt with ASAP
I replied explaining that I did not want a list of ‘good reviews’ but the product that I had paid for. I asked him why it has taken 2 weeks to place a CPU in a motherboard to determine whether it works or not.
I then received a reply saying I would get spec
ial preference on this occasion and he will try to speed up the process. Approx 2 days later the replacement CPU arrived, and my system now worked (nearly four weeks since making the order). But they are extremely cheap.

Summary: