Three Year Warranty: Completly worthless! (Medion UK)

Member Name: Anon

Product:	Medion UK
Date:	01/07/08 (2112 review reads)
Rating:

Advantages: Great if you own shares in a phone company

Disadvantages: Make life very difficult for you when you try and get a repair, terrible customer service

I recently had a 19" inch Medion LCD monitor fail on me (the screen became washed out with white as though the backlight was on full all the time).

At first I thought I was in luck as the 3 year warranty still had a few months left. However, this turned out to be no good thing for a number of reasons:

1. The technical support department is expensive to reach (0870 number).

2. I made a booking for the monitor to be collected between 9am - 5pm. Sadly the delivery van never arrived. I called them back and "for some unknown reason" no booking had been made. Now once is annoying, but another two bookings were made over the course of a week, and still no delivery van arrived. I finally snapped and told them what I thought of their incompetance, and the monitor was finally picked up two days later.

3. A few days later I rang to check when I could expect the monitor to be returned. To my utter dismay, it had already been delivered to my former address 170 miles away (which I made *very* clear was not to be the return address). The person on the other end of the phone even had the cheek to ask if I could go and pick it up!

So in summary, the 3 year warranty sounds like a good backup given you know you're purchasing a monitor compromised of the cheapest possible parts. But don't assume you can rely on it!

Summary: Summed up in one phrase: incompetant support staff