Product Type: other in Misc Systems
Newest Review: ... involved!) whereby they offered conflicting diagnoses of the the problems - it was hardware.... it was software .... they would only offer ... more
Back up support/repair service is dreadful!!
Author Name: SueAllen
Advantages: Good product for the money - when it works
Disadvantages: Absolutely dreadful repair/customer service system
I bought my Medion notebook in August from Aldi and was initially very impressed and pleased with the performance and memory I got for the money I paid. Then it kept shutting itself down and I had to send it in for repair. After 3 weeks it came back with exactly the same problem and was returned to the repair centre again. 10 days later it was back with a different diagnosis but the same problem! The German helpline couldn't authorise a replacement, the UK office wouldn't allow me to get past reception until I stamped and screamed. I was eventually called to say it would be collected and when received I would be advised of the replacement. It was collected on 13/12/10; I had heard nothing by 29/12/10. When I went through the same teddy throwing exercise I was told that it had been received on the 19/12/10 but I wouldnt hear anything about a replacement until the new year. Totally unacceptable service. I have been without it for 3 months out of 5. After reading some of the other reviews on here, I am considering just asking for my money back and not touching another Medion product again. You gets what you pay for in this case........
Summary: Think long and hard before considering Medion.
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