A very meshy business (Mesh Computers)

Member Name: reknaw

Product:	Mesh Computers
Date:	22/02/01 (157 review reads)
Rating:

Advantages: Hardware good

Disadvantages: Aftersales bad

I apologise for the pun in the title.

When looking for a computer, i found MESH to be the best in terms of price, even without their student discount (always ask, rarely fails). Their after-sales care however was appalling. There is no other way of describing it.

I was told that my computer would be delivered by Parcelforce (£18) two weeks after payment, on Wednseday morning. Without sounding like a Watchdog report, I waited in all Wednesday morning for delivery. No result. several phonecalls later, still no result. i was passed to three different departments, including quite strangely, Technical, and no-one had any idea where my PC even WAS.
Thursday passed. Slowly. More calls.
Friday arrived. Phoned and said that I was going to contact my credit card company and ask them to cancel the payment unless the computer was in my house by 12pm.

The computer arrived at 2.11pm, by minicab (no reimbursement) by a man who thought that he could carry the monitor box with one hand (he couldn't, I had to help).

If someone was giving me about £300 in pure profit, I'd be a tad more supportive in after-sales techniques.

Summary: