After submitting a number of reviews on the Morgan web site I've noticed two things1.) If the review is saying lots of good things then it gets displayed on the web site2.) If the review is saying something bad that may prevent others from buying then it doesn't get displayed.It's very underhanded of Morgan to filter their reviews like this and in fact they are breaking the law by providing a scoring system that does not take into account any negative reviews. If you see 4.8 out of 5 then you may think that the item is good but in fact there may have been many people that have scored the product at 1 out of 5 but their vote has been excluded. In summary - do your own search and look for reviews on youtube and other sites before buying anything from Morgan.
Firstly Morgan are very honest in their descriptions - they sell "pre-enjoyed" computers which tend to be between 2 and 3 years old. Morgans standard of refurbishment is very high e.g both Desktops I have purchased have arrived physicaly clean both inside and outside. Base operating systems are again as described, though be prepared to allow time when first connecting to the Web for the pre-loaded software to update it's self.
Packing and Delivery are very good, both machines arrived well packed and would have survived a 1m drop. Delivery was either 1 day early or on the quoted day.
I was recomended to Morgan and I have since recomended Morgan to others - as long as purchaser has some basic understanding of what they are buying then they get what they order. If however sombody is expecting to get the latest I5 processor with 8Gbt RAM and 1 Tera disk for circa £200.00 then Morgan is not the place to look - YET (try in 2 - 3 years time).
ordered a B stock Ipad 3 from them. Turned up next day which was great. However, the charger did not work. I emailed them asking to send a replacement, had no reply. Emailed again, and got a one line response eventually saying I should contact Apple. Replied and said I had bought the product from them and therefore they should replace it. Had no response since.Shame, as had they made a little effort they would have had a repeat customer, but their complete lack of customer care will mean I will never shop their again.
I've dealt with Morgan Computers a number of times in the last year or so, and have bought a 'second user' laptop and a refurbished desktop machine as well as a couple of peripheral items. I can't fault Morgan. The machines were as described and continue to work well. Both machines were packaged very well and were delivered within a couple of days. I am very impressed by the value for money from refurbished machines and will never buy a new computer again. I've recommended this company to several friends and colleagues.
Have used many times and had great products at more than half price.Always recommended by me
I have purchased many items of hardware and software from Morgan over the last 25 years starting with "fire damaged" Sage accounts and including refurbished as well as new equipment.
Generally, their product descriptions are very accurate but need to be read carefully. If it says "new" then it will be as you would expect from a high street supplier. Sometimes they are "ex-demo", "plain packaged", or "damaged box". I think that terms are self explanatory, don't materially affect the equipment - but they should not be ignored so that you get whet you expect.
Now to "refurbished". This means that the equipment is pre-owned, second-hand or whatever other term you would care to use for equipment that has been used before (excluding ex-demo, which usually means that it's sat in a shop for a while).
An example would be where a company has replaced their fleet of laptops (with say, Lenovos) and their old HP fleet is swapped out by the supplier as part of the deal. The HP laptops will be checked, cleaned, and reset to fresh factory install of the operating system.
These laptops will generally be in "good" to "excellent" condition (my words, my opinion). However, they will have some marks, scuffs & scratches - and it will vary from laptop to laptop.
I purchased one such laptop myself some years ago at approx. 30% of its initial list price. When I got it, I was disappointed with its condition. I contacted Morgan who shipped a second unit overnight and collected the first one. The second unit was almost immaculate and went on to give me service for about five years before I moved on to another laptop.
So, if it says refurbished, don't expect brand new!
Their "free" printers are amazing value for money - I have bought four for various people.
Other than that I would say purchase from Morgan with confidence, their products are as described and the prices are very competitive. If you don't want/need the "bleeding edge of technology", you should be very happy with what Morgan supply.
I have been a Morgan customer for over 15 years. I originally bought my first laptop from them back in the days when computers were computers and you could get a round in for £5. Morgan are still returning that level of great value today. I purchased a Sony Vaio A1 refurbished laptop from them last week. I saw the laptop online and was hoping to pop down and pick one up but unfortunately the local store has closed and they are now online only. I contacted the sale line and talked to a helpful chap who answered a couple of questions that I had. I placed the order and next day it was delivered. I'm very happy with the laptop it is as described. The only thing that is different from a "New" one is the price!
Glad to see that they are beating the system and delivering top quality computers at knock down prices. Long may it continue!
I really should have read the reviews.
I've used Morgan before but they seem to have shot downhill fast.
I ordered a Dell laptop, advertised as "Grade A refurbished" which, according to their website means pretty much new. That includes the battery.
Item arrived on time. However.....:
Dell badge on case tarnished, also some sort of spillage on case lid- I'd guess it's Superglue.
Mains unit supplied had a clover leaf socket but the cable supplied for it was the wrong one.
The worst part was the battery.
Despite assurances on their own website when I pointed out the battery only lasted an hour, and not the 4-6 hours of a good battery the said that "A1 refurbished batteries are only guaranteed for one hour".
This contradicts what their website says. I have pointed this out but so far no reply to this.
So-what this means is that Morgan are passing off second-hand machines as A1 reconditioned.
I like the machine and won't be sending it back. But if I wanted to go the 2nd hand route I'd have done that.
Product smashed in delivery. replacenent arrived + wrong peripherals. tried to bolt on a small item valued six quid which person said they'd send don't worry...they forgot...didn't send wouldn't return my calls ...probably felt embarassed ... then sent customer services after me to explain situ and that they could not send gratis
I would now have to pay! So I bypassed this utter time wasting nonsense and did it on line. "Bring on Robots"likely to be far more efficient and understand more about good customer service and the value of repeat business (=70% of future revenue).
Don't expect good service...get on the website order it yourself apply Morgan code 'Sale5' and save 10%
Would I recommend them...hmmm in 2007 yes...now I would have to say "Buyer Beware"
Not so much the product but the v.poor service.
Downtime and upset customers causes me more work and finally more money.
On the balance wirh my most recent experience I will think carefully for sure. I endured a baracade of "can't do" attitude from them which is pretty 'dark-age' for a tech firm?
On 27th December 2012 I placed an on-line order for a refurbished Panasonic Computer. Afew days later I rang Morgan Computers to enquire when delivery would be made, allowing for Christmas and New Year. I was told that it would leave them on 2nd January 2013 and be delivered the following day.
The computer did not arrive so I again contacted Morgan and was told that due to the large quantity of orders placed over Christmas and New Year it had not been to send my order out as promised but that it had been sent on 3rd January 2013 for delivery the next day.
On 4th January no delivery!!!
I again contacted Morgan to be told that the delivery company had not been able to deliver as promised due to the large number of deliveries they had but that it would be delivered on 7th January 2013.
Guess what....again it did not arrive!
I again contacted Morgan to enquire what had happened and was told that they were waiting for a part and that the order HAD NEVER LEFT THEIR PREMISES......It would appear that I am being given the 'run around' and being told LIES in an attempt to keep me happy.
I tried a further tack by sending an email to one of their directors, but it eventually returned the following day as undelivered. I have since written to their Chief Executive making a formal complaint and asking for compensation for me staying at home awaiting the delivery, which has never been sent!!!!
In the meantime I have again contacted Morgan, as I really wanted this computer, and was promised it would be sent a few days ago, but have heard nothing till this morning when I have been advised that they are waiting for a part and that the order should be shipped within the next 2-5 working days. I was asked if this was not acceptable then I could cancel the order, Which I have now done.
Bought a reconditioned laptop which was described ' as good as new' when I recieved it it looked like it was about 5 years old at least and the case was covered in scratches. But as I was desperate for a computer and it worked, I kept it. One thing I noticed when I opened it was a crackling sound but thought nothing of it, but after 3 weeks of use a small crack in the LCD apeared located where I was opening it daily. I sent it back and they returned it stating that I had caused the damage, which was not true. When it was returned I decided to take a closer look at it to try and locate where the damage had been caused. I then located cracks in the casing on all the corners and even a part of the casing was missing. It was obvious the laptop had been 'well bashed' by the previous owner and not 'as good as new' as Morgan had described. I beleive the damage had been initiated before I purchased it and daily use caused it to get worse.
All I can say is if you are buying a reconditioned laptop make sure you check it inside and out for any damage and do not accept it unless it is 'as good as new'.
Stupidly I did not and now I am £150 down with a broken laptop.
I ordered an e-reader from them with courier delivery. One week after ordering I emailed them to ask when it would be sent (delivery supposed to be next day) and I got a short email back saying it had been delivered 4 days before, signed for by a name that wasn't mine or any of my neighbours.
When I replied to say I obviously hadn't received it (hence the original email!) and that wasn't my name I got another short email saying that actually it had been signed for by me and they had got the name wrong previously. No recognition of the fact I hadn't received the item, or any desire to help me at all.
They no longer reply to my emails, so I am without product, money and any kind of service. I have now contacted my credit card provider in hope that they can help.
I definitely recommend not using this company, or any of their sister companies of which I know of at least two but there are probably more; www.makingitgreen.co.uk and www.ijtdirect.co.uk
Found a pc at a suitable price, which I was happy with. Unfortunately, I ring the company I ordered this pc from (http://www.morgancomputers.co.uk/) named and shamed. They then tell me that the computer has now gone out of stock, for some reason the order didn't come through and they will have to refund the money. Now in normal circumstances I am not an angry person... But the fact that I had to ring them up to see where the delivery was, to find out that they weren't actually sending me the PC. They didn't think to contact me to tell me the PC wasn't coming, and I wouldn't have been refunded if I didn't take the initiative to ring them up!
I have sent them an email to their feedback section on the website titled Not impressed, which is an understatement. I will not be using this company again. Waste of time.
Long term customer of Morgan Computers; well over 10 yrs but I'm sorry to say that I am now seriously concerned about them as a competent, reliable trader.
I ordered 2 x Dell D420 laptops for my young nephews. I order them on Thursday 10th May and I pay for next day delivery. The goods are showing as 'in stock' but £20 or so more than the price advertised in the flyer (new stock has apparently cost more than original stock)
On Monday 14th, I email and ask for delivery details - they come back to me and say that I will have them within 2 working days: a supplier had let them down.
So, today, Friday 18th May - no goods still - so I email again. No reply until 5:30pm... Guess what? Sill no stock. They will arrive next week.
I will NOT be dealing with these again and will NEVER recommend their service again. I will be amazed if they honour my refund (despite their misrepresentations) and I cannot help but wonder what is currently happening at IJT/Bentham/Morgan Computers.
Placed an order on Monday 30th April for an android tablet for my daughter.. Paid £5.95 for "Despatch next day delivery" On Wednesday 2nd May I emailed them to ask where my Delivery was.. I got a short and fairly rude reply back stating it was being shipped today.. I asked why the delay in shipment and received an equally rude reply referring to the carriage charge to which I had made no reference.. I again emailed and asked if the tablet had actually been sent and was told yes but it would take 24 - 48 hours?... I asked why it had not been despatched on the 1st May as stated and again received another rude reply telling me it HAD been sent on the 30th April but delivery was 3 - 5 Days??..I asked them why they had told me it hadn't been sent and now they tell me it has?.. I asked for a tracking I.D and have no received a reply telling me I have to wait 15 days before I can claim for a lost parcel??
I have called there sales line and asked about the tablet and have been told they have not had stock of that particular tablet for some weeks and are waiting for a new delivery??.. I asked why it was still available on the web site and was told that it "Hadn't been updated"
I get the feeling, I'm not going to see my goods or my money... I'll keep you posted..