Product Type: other in Misc Systems
by ANONYMOUS - written on 29/10/13
NOVATECH IS TO RETAIL WHAT FAWLTY TOWERS IS TO THE HOTEL TRADE. AVOID AT ALL COST or all the cost will be yours.BUYER BEWARE
by - written on 13/03/13 (Very useful, 370 readings)
Having finally decided to bite the bullet and turn my spare bedroom into a proper office for my photography business, I found myself in need of a fairly high specification desktop computer (I already have a nice laptop, but it's not ideal for editing due to issues with screen angle, calibration etc). A number of people I know recommended ... Read the complete review
by Latvis - written on 26/10/12
I have bought about 6 barebones computers from Novatech and built them myself. Of those, 2 have recently had power supply failures. I have also found two of the dual-core ones to run more slowly than a computer I owned 10 years ago (which was certainly not top of the range).
by Paul Langdon - written on 28/07/12
These reviews do seem a bit black and white. Mine is white. I have found Novatech to be far better than the average. I have bought 3 laptops from them and all parts for new desktop and several other items over the last 3/4 years. I have found the staff to be generally knowledgeable and very helpful. Delivery times have been ... Read the complete review
by MrSpleen - written on 25/01/12
Having been building my own and other peoples PC's for 10 years roughly about 10-15 I have tried some other shops and websites for components that I have needed but have always found the service to be better at novatech than anyone else, I can only praise novatech and highly recommend them if you are looking for excellent customer ... Read the complete review
by They Know Who - written on 02/12/11
Faulty goods outside of their 28 day return period have to be sent away to be tested and then sent away for up to 28 days to be repaired which is crazy, too much small print with this company, there are plenty of truly great companies out there like Amazon who outshine them by miles.
by - written on 06/10/11 (Not useful, 232 readings)
the novatech manager is shocking and a dissgrace to any company..today i took a faulty £20 optical drive back but was picking up five more but the manager seen the one i was taking back was £20 and the others £15 so he charged me for four and a straight swap for number 5 mmmmmmm i ask where is my £5 change and he says i dont get any,well ... Read the complete review
by northernbloke - written on 23/03/11
Reviews are not genuine? Interesting comment. I know, from personal experience, that Novatech do not publish any negative reviews of their products on their site. Have you noticed the fact that reviews are always 5 stars and 4 stars? I have purchased good and bad products them. When I have left reviews of 3 stars or less, in one case with very helpful advice for others on how to get a product working by downloading new drivers, they are not printed. Personally I am more suspicious of the number of 5 star reviews on their own website.
by Alan Govan - written on 20/03/11
I am not totally convinced that every review on this site is genuine. Having read so many 1 star reviews of Novatech I thought I'd chip in that I have had 3 systems from them over the last 10 years and I have enjoyed dealing with them. Their prices are extremely competitive and their systems in my limited experience have done the job.
by Richard - written on 02/02/11
I was a big Novatech fan for many years but have now turned to other suppliers because of price. Novatech are now consistantly more expensive than many others. Here are some examples of products which I recently looked at;WD Mybook 1TB USB 3.0 external drive - Amazon £63.34, Novatech £75.71PCI Express Interface USB 3.0 - Amazon £11.54, Novatech £20.412GB Corsair XMS2 800 Mhz DDR2 - CCL £28.32, Novatech £32.92Same applied to a new Iiyama monitor and a Canon printer I bought.Sorry Novatech but you have lost your way.
by - written on 15/12/10 (Useful, 296 readings)
I wasted almost three months of my spare time trying to get a Novatech machine to work reliably, or at all. The staff in the Cardiff branch were very nice and helpful (but not the store manager who I had to deal with later on). I discussed my needs in person and bye email - fortunately that meant I had a full trail ... Read the complete review
by - written on 15/11/10 (Useful, 516 readings)
I always do a lot of research when it comes to buying new hardware, especially when it is something expensive like a laptop. A laptop on Novatech looked like just the thing for me but sadly, the negative reviews on this site have more than a grain of truth in them. Fortunately I have a degree in computer science so am not blinded by ... Read the complete review
by Mickey - written on 15/08/10
Utter RUBBISH!!! This is the 3rd Laptop I have purchased brand new with Pixel problems. The first one a few years ago they refused to do anything about! Last week I got a brand new laptop with a pixel problem. Yesterday it's replacement has done the same!!!!!!!!!!!!! I'm dreading trying to get my money back from them tomorrow, maybe I will go for third time lucky on this machine as I do like it! If it goes well I will come back on dooyoo an tell you.
by - written on 10/03/10
Purchased an X10 Netbook from Novatech, when I complained it had less than 2 hours batter life I was told that is normal for that machine. Don't buy.
by Ally Spade - written on 11/11/09
I have experienced extremely poor service from Novatech; the people are rude and the products are never in stock.I bought a £600 laptop from them which has lasted only a year and a month, (conveniently a month over the warranty), because the GPU is fried. This is because it is poorly built product, where the fan is stupidly located right near the powerlead, and too close to the bottom of the board.They were absolutely apalling when I turned to them for advice or help, and lacking in sufficient knowledge. In the end I took it elsewhere to be fixed.I had also brought a hardrive, which fails to work and crashes every time I try to use it.Overall, save yourself the hassle and shop elsewhere. I know many other people that have suffered from this awful company.
by happy - written on 01/08/09
If you do not want to get stressed or be treated badly, don't buy from Novatech - they do not admit their errors, which are many, and they write to you saying ''If you think we have done anything wrong'' Apologies and good service are not forthcoming. Rudeness and bad service comes from the top, not from the minions in the company !! Stress free, then keep away from Novareck - oh sorry, Novatech.I bought a PC and a router, neither worked properly.
by An ex customer - written on 19/02/09
Be careful what you buy from them and make sure you receive the correct item!!! I ordered and item online and received something else, their justification was that the item description on the site was not correct, well that's their problem not mine. And guess what, I will not receive what I paid for, but I will receive a refund, which will probably not cover the postage.The customer service is absolutely useless!I will never again buy from them... from now on PCWorld, pay for what you see!
by Skull4Skate - written on 09/01/09
I cant disagree with the comments below me, because it is there own oppinouns, however i believe (having brought multiple systems from them) that they are the best company in the computer industry to trade with, there proffesional, helpful, and supportive, sure ive had faults with my pc's and things since the time ive been trading with novatech, however my issue was always resolved ether by having them fix it, or use the help of the online support forum.Bottom line, Great Customers service, Great goods, Great shop !
by - written on 02/12/08 (Useful, 1084 readings)
Living within a few miles of the Portsmouth showroom, I generally make good use of the Novatech "reserve and collect" service. I use them for myself, I use them to buy hardware for one of the charities I work with and in both instances I have never had a problem with the purchase or use of equipment. The only concern ... Read the complete review
by - written on 05/09/08 (Useful, 191 readings)
Novatech were recommended to me by a work colleague a few years ago when I needed a good value computer in a hurry to replace my old unit that had a failed motherboard. I was impressed on visiting their website and prices and very pleased with my subsequent purchase [a bare bones desk top that I built up myself adding my own drives and ... Read the complete review
reviews about Novatech