No problems at all with their customer service (Overclockers UK (Esnet Ltd))

Member Name: TH73

Product:	Overclockers UK (Esnet Ltd)
Date:	24/07/06 (429 review reads)
Rating:

Advantages: Fast shipping, great price, quick response from customer service

Disadvantages: Shopping web interface could be better

I was surprised to read all the negative feedback about the customer service at OverClockers so I wanted to share my own experience.

When I needed some RAM for my motherboard, Corsair was recommended to me in a forum and I found it cheapest at OverClockers. It was a matched pair of DDR2 PC2-6400 1GB sticks. They had it cheaper than anywhere else, for the same kit.

I ordered it pretty late in the afternoon, but it still arrived the following day without any problems. Unfortunately one of the sticks were dead on arrival, the system wouldn't boot when it was in. So I wrote an RMA note with their WebNotes system to that effect. Within an hour I had received an RMA number and instructions where to send it, I sent it straight away (this was a Thursday), the next day they confirmed they had received it and Monday a replacement was shipped, which I received Tuesday. The new kit was working of course, and I was quite happy with the service.

Summary: Great price, quick RMA turnaround