Overclockers customer service is slow and frustrating (Overclockers UK (Esnet Ltd))

Member Name: J Walker

Product:	Overclockers UK (Esnet Ltd)
Date:	10/09/09 (47 review reads)
Rating:

Advantages: Wide choice of products

Disadvantages: Very very poor customer service and commucation

The site is well laid out and yes it is easy to buy from them.
Their customer service is polite but slow and generally unhelpful.
Their phone numbers are a rip-off (all 0871 11p per minute).
They have no email system for customers to use.
Web note systems are not responded to at management level for 4 weeks or more. At non management level response is a little better and often does not solve the issue - so practically worthless really.
0870 number given on web note responses was terminated (according to BT) in July09 and a previous post has identified it as a valid number in August 09(?!)
They are quick to take money, very slow to return anything owed and it is quite noticeable the business is geared towards the sale and not the after sale service for some of the reasons mentioned above.

Would I buy again?
No I would not, even though I have spent a considerable amount over the last few years their customer experience was not great then either, I just assumed they were the best of a bad bunch . Ebuyer on the other hand is just as bad although due to a terrible experience one Christmas I would not use them either unless no other choice was available.
The Directors of these companies should smarten up and provide value - money (& sales) is great but its not everything - Why not simply keep your customers happy? It not rocket science is it?

Summary: Use another supplier - ONLY buy if you are desperate