Pacific PC

Description: Online computer manufacturer and retailer / www.pacificpc.co.uk.

Newest Review: ... was charged £30 on top of the price quoted on their website, for a machine with a different (inferior) motherboard and mouse to that named in the spec. The spec was faxed to me (after ~12 requests by email and phone) on the same day the computer was built(i.e. 3 weeks after my order), and the day after my credit card was debited. Oh yes, delivery time may be any time after your order. ... more

... Estimated time according to site: within 2 weeks. Actual time: 5 weeks. 2. DO NOT EXPECT ANY BASIC CUSTOMER SERVICE. OF ANY KIND. If you have a problem, you will be ignored. They pursue a policy of the receptionist not answering the phone except for a ~30 mi...more

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Pacific PC: Caveat emptor (494 words)
by - written on 29/01/01 (Very useful, 132 readings)
Rating:

Pacific PC regularly win awards in the computer press, notably in PC Pro magazine, who recommend them about every 6 months despite running a special article in their magazine (~Aug/Sep 2000) pointing out the large number of unsatisfied customers. They win awards because the machines are inevitably extremely well-specified for the price. Having read a review, they seemed an excellent choice, and since they sell via their website, I thought I would order online from them. The following advice is based entirely on my experience, which of course may be totally atypical... 1. DO NOT USE THEIR ONLINE PURCHASING SYSTEM. I cannot ... Read the complete review