| Product: |
PC World |
| Date: |
11/08/06 (717 review reads) |
| Rating: |
 |
Advantages: None
Disadvantages: Apalling customer service along with poor aftersales care.
I puchased an Epson printer from PC World and after numerous faults the printer gave up completely after six weeks use.
On returning the printer to the store and trying to reject it under The Sale of Goods Act as being inherently faulty, I was was informed that PC World's 28 day refund policy had passed and I would have to accept a repair,I complained to PC World head office but got exactly the same reply.
I even offered to accept another make printer costing more money but this was also rejected.
The moral of this story is never ever set foot inside a PC World store and if you do be it at your peril should you have any problems with your purchase,and if my experience with Epson is anything to go by avoid this make like the plague.
There are plenty of other retailers who do not have an attitude like PC World where if you have a reliability issue it will be sorted out to the customers satisfaction.
Summary: Think very carefully before entering a PC World store, or buying an Epson printer.
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Last comments:
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- 31/05/07 If a product goes faulty within the first 28 days you are entitled to a replacement or a refund. Outwith 28 days then the product will be repaired or replaced, with the latter being the last option.
Its not just PC World, its also to do with the manufacturer. If PC World return a product that was returned to them after 6 weeks the majority of the time the manufacturer refuses to allow the retailer to return the product.
don't be so silly and bitter with the option of a repair. if u had allowed the product to be repaired then it would of been resolved at the most 28 days usually within a week or 2. For example my laptop has just went faulty...i called them up..next working day collection. picked up on the tuesday, returned to me the following wednesday repaired. |
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- 01/09/06 trading standards and the sale of goods act is this.. to repair or replace the product within reasonable time. in the first 6 months its the retailers responsibility to prove it is not a fault from production (to prove the customer caused it) if it is a production fault then it will be repaired or replaced within reasonable time of under 28 days. after the 6 months and upto 3 years from purchase the customer has to prove it was a fault from production. reasonable time is classed as 28 days in the first year and 42 days after the first year. retailers dont have the facilities to repair instore and so the products need to be tested and shipped out to repairers. but here is the thing.. retailers CAN ask you to contact the manufacturer directly for repair or replacment. this is because the manufacturer will get it sorted out in a few days and not weeks. which is beneficial for all of you customers. if after the 4 or 6 weeks have passed THEN you can legally ask for a refund. but only repair or replacment under the 4/6 weeks.. unless the retailer is generous |
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- 16/08/06 If it broke after 6 weeks due to a manufacturing fault, I wouldn't stand for a repair either! If you wanted a second hand / refurbished piece of equipment, you would have gone elsewhere, and this is essentially what they're offering you.
If they refuse to budge, you should either go straight to trading standards or ask the CAB for advice. For a big company, I think it's a pretty poor response. |
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