| Product: |
PC World |
| Date: |
01/01/07 (767 review reads) |
| Rating: |
 |
Advantages: It's fun ordering a load of heavy crap then running out of the store
Disadvantages: You're looking at it.
Pc World are the biggest scammers for pc retailing ever to exist.
They are really that bad, they over price everything yet claiming to compete with internet prices, my arse! Would you really pay £80 for an 80gb hard drive when the exact brand model and size is £30 in an internet store? of course not.
Pc world just don't deserve the money they are getting from common folk who are being scammed into buying their over priced shite, and recieving 'advice' from staff claiming their IT skills are perfect due to them knowing where they stack the most expensive piece of shit in the store.
Whoever rates Pc World above 3/5 clearly have no real knowledge about the pc whatsoever and have no idea how much money they have been wasting on pc world, seriously get googling, and put PC WORLD in your ban list.
Summary: DO NOT I repeat DO NOT enter this store or even take a first glance at the store
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Last comments:
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- 29/09/08 I heartily agree with you, I saw a router there for £50. Dabs.com: £34.99. |
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- 23/04/08 i used to work for this pathetic excuse for a company, basically we did not get told anything about what new deals were coming out or anything about the product details and most of the time our training consisted of 'go and read about it on the intranet.' ABSOLUTE B***CKS! No wonder people complain about the staff having no knowledge, they don't actually get told about anything!!! I never completed my training there and every time I tried i would get taken for a customer all they care about is flogging as much garbage to each customer as poss, the managers would go 'why didn't u get cover? office? norton? maybe not everyone wants/needs/ can afford this stuff, but oh no its our fault if we don't manipulate them into buying it. feel the guilt. And no one ever wanted to serve customers because there was so much pressure attached to selling;
when i first started in 2005 the main targets to be attached to each pc deal were like;
microsof t office
norton internet security
and the coverplan
but in 2008 they are like;
office
norton
coverplan
tech guys services
sky
business renting
techfr iend (some hideously expensive helpline
look how much pressure the staff are under now?
thats why the staff seem so shitty sometimes they are under rediculous pressure to meet the targets that selling isn't really worth the hassle. I AM SO GLAD I'M OUT OF THERE i can finally get my sanity back. (that was a rant) |
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- 08/05/07 I currently work with the company, and although there are numerous faults with the company, customer service and staff service wise, after reading a lot of reviews (in my boring spare time) a lot of the jibes seem to be out of ignorance.
For starters, the coverplan, i read somewhere in reviews that it is intended for peace of mind. Now i don't know about every person the company employs, but after dealing witha fair few, the majority are there to help solve customer issues, especially where coverplan is related. Cos of course its a money spinner, the company wouldnt sell it if it wasnt, but I personally see many people coming into store with broken laptops, not bought from PC World, people using dodgy software on machines and damaging it themselves, for which their 12 month warrante doesn't protect them for. If you dont want it, you dont take it, simple as that, but saying "i know someone who can fix it" aint gonna help u if u lose everything on your system cos of a virus, or cos u spill apple juice through your laptops keyboard. Not to mention the kind of pressue the staff get put under to pull results in.
And thats only one aspect, in terms of online price, if you find it cheaper elsewhere, buy it, i dont think anybody would begrudge u paying less for the same thing, but as someone already commented convenience is an issue as well, which is why retailers put a relatively high mark up on products.
I do agree to the problems within customer service issues, but look at any large companies and tell me they aren't similar, BT for instance. What I think people forget is that the majority of the staff try their best to help customers that are there, but customer facing staff are limited to what they can allowed to do, and so are the managers.
And of course theres always the running idea that the staff in PC World are in all aspects morons, the tech guys, are anything but that. And so far all that ive encountered have been fully qualified to deal with the majority of problems.
As for the sales staff, training is in dept and there to get to the point of being able to assist the vast bunch of customers with technical assistance upon buying hardware, but obviously if a member of staff isnt going to know about every area that PC World sell in, and if that person doesnt want to learn, they arent going to.
Anyway, hope that all made sense :) |
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