Sharp Practice (PC World)

Member Name: Tom Burke

Product:	PC World
Date:	16/03/07 (232 review reads)
Rating:

Advantages: Good products , latest technology

Disadvantages: Difficulties in applying for promised Vista upgrades.

I bought two computers at PCWORLD. I asked for a discount and the amount of £33. 00 was agreed. I was asked to sign a piece of paper, capitals and proper signature and was told that I would have free service for 3 months. I got home and examined my sales docket and found two extra amounts of money had been deducted i .e. £8.99 and £2.00, under the title of PC PERFORMANCE. I thought that this was a bit odd as the assistant said I was going to get three months free service plus discount for buying two computers. My wife was with me and can verify the spiel.
However, on looking at my Visa account a month later I saw two deductions for the same amounts, as I thought, 'unauthorised', under the name of Coverplan.
After discussing the matter at the bank I went to PCWORLD and asked the manager why the store was fraudulantly accessing my Visa account?
I showed him my receipt and Visa statement and pointed out that I had received a £33.00 discount. His reply was that, "We don't give discount". I showed him my Visa statement and he said , "If you cancel the service agreement now you are £11.00 ahead!" He pointed out a phone number on the covering documents and he said, "Use this to cancel the agreement." I pointed out to him that I had fradulantly been conned out of £22.00 and did not want a service agreement. He said, 'You must have signed a service agreement". I asked him to produce it. He produced the document with the two signatures that I thought was a release document and part of the sale and he said ,'Now try to sue us!'Sure enough in the small print was the permission given , to raid my account. not specifying any amount or time limit. That is what I call 'SHARP PRACTICE and should be punished by law.
I have been conned out of "£22.00". No wonder PCWORLD won't accept checks and loves plastic, where it can write it own terms, until you eventually catch on, if you are lucky.
Better sooner than later!
As a footnote, I am pleased with the computers.

Summary: Service plans a con trick.