Product Type: other in Misc Systems
Newest Review: ... nothing we can do, you can try calling customer service and they may do something" - this is from the store manager, Bury St Edmunds ... more
Laptop bought and paid for but not delivered
Author Name: Tracey
Advantages: Easy to order online
Disadvantages: Did not receive goods
I bought and paid for a HP Folio laptop that should have been delivered Friday 25th May. The tracking code showed it arrived in the Yodel ( the carrier company) depot Friday morning at 02:47. Then nothing. Tuesday morning I rang PC world and again in the afternoon but with no joy. They were waiting for e-mail returns from the carrier company. I found the telephone number of the carrier company online and they checked the depot to find the parcel is not there and they don't know where it is. I then rang PC World again to be told that I will now have to wait for an investigation that could take up to 3 days and then await delivery of another 3 days. This is appalling. I have already waited over a week and it will probably be another - if the courier company don't lose it again!
I have already paid for this computer and was relying on it being here. The man on customer service was intractable and couldn't have cared less that I still don't have my computer. I will never again buy a computer from PC World or their other company Curry's - they don't deserve my business.
Summary: Latop appears to have been stolen at Yodel - PC World's courier company