I bought and paid for a HP Folio laptop that should have been delivered Friday 25th May. The tracking code showed it arrived in the Yodel ( the carrier company) depot Friday morning at 02:47. Then nothing. Tuesday morning I rang PC world and again in the afternoon but with no joy. They were waiting for e-mail returns from the carrier company. I found the telephone number of the carrier company online and they checked the depot to find the parcel is not there and they don't know where it is. I then rang PC World again to be told that I will now have to wait for an investigation that could take up to 3 days and then await delivery of another 3 days. This is appalling. I have already waited over a week and it will probably be another - if the courier company don't lose it again!

I have already paid for this computer and was relying on it being here. The man on customer service was intractable and couldn't have cared less that I still don't have my computer. I will never again buy a computer from PC World or their other company Curry's - they don't deserve my business.