When things go wrong (PC World)

Member Name: RobDickson

Product:	PC World
Date:	25/05/02 (63 review reads)
Rating:

Advantages: Cheap, Convenient

Disadvantages: Customer service, Repair department, Technical advice

When I was deciding on a PC to buy, the staff at PC World was friendly, helpful and proffesional. The offer of included in home help to repair any warranty faults sounded very useful.

However, once things started to go wrong, PC World's service really began to show its true colours.

My initial problem was that whenever I was connected to the internet, my cursor constantly flickerd between the arrow and the hour glass. Not a major problem, but annoying when trying to "surf the net" and click on URL links. I telephoned their customer support line and couldn't get the problem fixed.

I then took the PC back to PC World and the staff agreed to replace it. However, both the replacement and the store's demonstration model had the same fault. I decided that I was happy to put up with the flashing cursor because there was no alternative available at the time.

Several months later I found that the PC's clock did not keep time when the mains supply was disconnected. I found this unacceptable and contacted PC World. Despite several phone calls, e-mails and letters, the manager of the store has failed to even contact me to discuss my problems, let alone try to rectify them.

Summary: