| Product: |
PC World |
| Date: |
15/12/02 (222 review reads) |
| Rating: |
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Advantages: big impressive store
Disadvantages: no backup, compromise statutory rights?, Unfair contracts?
I bought a Canon printer at the beginning of October which ceased to function by the beginning of December - a little over 2 months.
On returning it to the store for a refund, this was refused by the manager since the printer was over 28 days old!
Instead, I was asked to contact the manufacturer to claim repair under the manufacturers warranty.
IS THIS A BREACH OF THE SALE OF GOODS ACT 1979(as amended). I believe so.
The law says that goods must be of 'satisfactory quality' - goods must be free from defects except when they have been brought to your attention. 'Satisfactory quality' covers minor and cosmetic defects as well as substantial problems and it also means that products must last a reasonable time.
If something you buy from a trader does not meet any of these conditions, you are entitled to your money back. You are not entitled to any repair, replacement or credit note, only your money back.
PC WORLD are implying that 28 days is a reasonable time for a printer to last which is clearly questionable. By refusing to refund my money, I believe that they are in breach of the Sale of Goods Act, and I am currently seeking redress on this issue.
In regard to extended warranty. Interestingly, PC world WOULD have agreed to replace my printer themselves had I taken out their extended warranty. Again, IS THIS UNFAIR CONTRACT? The only way PC world are willing to entertain my statutory rights is if I purchase and expensive insurance plan. Clearly, this is unnecessary for the first 12 months of the products life and I believe their intention is to use their own obdurate policies as a selling tool. This policy puts the consumer at an unfair disadvantage, and is therefore unlawful.
Let me have your comments. Don't let PC WORLD continue to treat the consumer as unfairly as I believe I have been treated.
Summary:
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Last comments:
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- 21/06/06 I have had a situation like this. But just some facts because i actually asked them why they refer me to the manufacturer.
ALL stores comet currys, homebase and pcworld would repair electronic equipment instead of refunding it. Simply because it needs to be tested for faults and is cheaper for them to repair then refund. this takes time!
They suggest you go to the manufacturer because of a simple and good reason. them repairing it would take between a week to a month. if you check out the trading standards website you will see they can repair within reasonable time and a month is reasonable time.. sorry to burst your bubble but they are doing it legally!!
the manufacturer would repair or exchange the product in a couple days. Which i see a being the best option and so thats what i done.. i phoned up HP on midday wednesday had new printer friday morning 10am.. great!! plus the box contained new in cartridges.. woo hoo a freebie!!
They may not have explained why they refer you to the manufacturer.. but its because they are giving YOU the best and fast option. If you are not satisfied with something ask why.. i did and i am happy that there intentions are in my interest |
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- 09/01/03 They are in breach of the SOGA as when someone buys from a store it is the stores responsibility and not the manufacturers. The whole Act is a very grey area though, however if this was to go to court the onus would be on PC World to replace the item.
It sounds like PC world are just trying to reinforce their own belief that everyone should buy an Extended Warranty. |
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- 18/12/02 Ah, another typical rant off a disgruntled customer.
If PC World had a pound for everytime they were told that they were in breach, et al, DSG wouldnt need to be on the stock exchange.
If the product is faulty within 28 Days, then legally, you are entitled to an exchange or refund. If however it's over the 28 days then the MANUFACTURERS will not accept the faulty item off the store.
Now this is where the customer usually balls the situation up: They think that the store is telling them "sod off" where in fact they ain't. I'm no law expert, but under the SOGA the vendor has to provide some means of compensation for the faulty goods, whereby in this case, the customer is entitled to a FREE REPAIR of the product, which is handled by the Manufacturers. They will, at their discretion, repair or (more usually) replace the product free of charge for the duration of the products warranty period.
So, um, no, sorry to dissapoint you and your rant, the store or PC World for that matter isnt in breach...go phone Canon and get them to come to your house like they should do. :)
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