Product Type: other in Misc Systems
Newest Review: ... NOT be given a replacement machine but some vouchers towards the purchase of another machine. It was also pointed out that these vouche... more
Stinking attitude to customer service
PC World Business
Member Name: wellyboot
PC World Business
Date: 24/11/06, updated on 24/11/06 (628 review reads)
Disadvantages: Shoddy attitude towards product packaging, communications and customer service
Please note that this is a review for micro warehouse microwarehouse.co.uk / inmac.co.uk (both the same company) who are owned by PC World Business.
In November 2006 my husband ordered a surprise Christmas present for me from Inmac / Micro Warehouse. I work from home and therefore am available throughout the day to accept any deliveries. He warned me to expect a delivery for him at some point during the week, but (of course) not to open it.
When the delivery arrived I was astonished and dismayed to find that they had not bothered to package the item, and it was delivered only in its product packaging. As soon as I opened the door, I could see the item in all its glory and knew exactly what my surprise Christmas present was!
To make matters worse, the following day a plain envelope turned up showing only our address, and no name recipient. This letter could have been meant for anyone in the house, so I of course opened it so I would give it to the correct family member. It was not a letter at all, but the sales invoice for my ‘surprise’ Christmas present. Not only did I know exactly what my Christmas present was I also knew exactly how much it had cost!
When I complained to Inmac Mac Warehouse, politely explaining the situation and why both myself and my husband were so upset, the response I got was condescending &scathing. They told me it was company policy not to package items for delivery and that they always send out letters with no addressee (with an exclamation point to drive this home to me) and that was that.
Their customer service is lousy and they didn’t even have the common courtesy to either apologise or admit that they had caused a distressing situation for us.
Steer well clear!
Summary: Steer well clear from this company, they treat customers badly!
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