Product Type: other in Misc Systems
Newest Review: ... NOT be given a replacement machine but some vouchers towards the purchase of another machine. It was also pointed out that these vouche... more
Service, machine and warranty
PC World Business
Member Name: DMSimpson
PC World Business
Advantages: Eager salesmanship
Disadvantages: Poor followthrough
I bought a new Compaq laptop PLUS a 3 year warranty from the Chester store.
After a few months the laptop broke down and it went to their TechGuys repair department, and (to be fair) after a week they provided a loan machine (which works perfectly) as stated in my warranty. My machine was returned and broke down again, it was returned and broke down again, it was returned and has broken down again! I have had many conversations and have been promised many callbacks, none of which have come. I was asked for my Warranty document which the store immediately 'lost', fortunately I had read it! I asked for either the original or a replacement and was told it would be emailed immediately ...nothing arrived.
In the 'reports' that came from TechGuys although there was a space for this info. nothing was written about what was wrong or what had been done to the laptop. On each occasion I went to the store and was told that this information was nowhere to be found on their system.
I took the machine back to the store (yet again) and politely reminded them that, as under the terms of the warranty, if they were unable to repair the machine within a given time (now greatly exceeded) the faulty machine would be replaced.
I was then told that I could not leave the machine with them (as had happened previously) but would have to apply directly to the Warranty people and that I would NOT be given a replacement machine but some vouchers towards the purchase of another machine. It was also pointed out that these vouchers would be of less value than the price I had paid for the machine (last year). I am singularly unimpressed by the service, the machine and the (expensive) warranty!
Summary: Singularly unimpressed by service, machine and (expensive) warranty!
More reviews in the field of Misc System
- Star calculator
- Save your money, avoid Mesh Computer computers
- Don't buy a Medion product!
- Sent the wrong Laptop Twice and refuse to replace with what I ordered
- RIP SVP!
- PLEASE DO NOT BUY FROM MESH COMPUTERS
- DISGUSTING CUSTOMER SERVICES
- Morgan Computers Somerton Aka Inkjet and toners
- Top spec at Novatech