Not too bad but some concerns (PC World Business)

Member Name: tyhopho

Product:	PC World Business
Date:	14/01/04 (110 review reads)
Rating:

Advantages: Easy to navigate, helpful telephonic staff

Disadvantages: Issues with correct data, Some limited product categories

This is the second time we have used PC World business. The first time round we had no problems from them, receiving the goods fairly soon after the order. Recently however when we placed orders for two simple items some problems occurred. They firstly had no record of us having purchased from them before. We requested the forms to get a new account number, which we never received. After we went ahead and placed an order we received one item but not the other. When I phoned up to enquire about the missing item I was informed that it would not be in stock until the 11th of February which was just under a month away. I went back online to see what the stock counter next to the product said and it clearly stated new stock would be available in only 4 days, which is a vast differance from 4 weeks. To their credit they immeadiately offered to send us a replacement product of similar specification and credit our account with the differance in price. However I was a bit irked when the price for the new product was a pound different over the phone then it was online. I am aware its only a pound differance but I am a bit concerned about a website which has mistakes in its pricing.

Summary: