What happend to Red Store (redstore)

Member Name: Adrian

Product:	redstore
Date:	06/08/08 (14 review reads)
Rating:

Advantages: None

Disadvantages: Customer Support

What happened to this Red Store. Do not use them.

I had used this Redstore for years and was a happy customer I got all my clients using Redstore, I should have been on commission.

They quite often didn't deliver on time, usually because the was some minor hold on the order and rather than contacting the customer they wait until I phone up and complain to Redstore

However I will never ever use this Redstore again and I urge other not too, it's a shame.

I had a power supply that was dead on arrival. Not a problem for it happens.

However the unhelpfulness and rudeness of communication from Redstore is inexcusable.

They kept sending me to an online RMA form which wasn't integrated with Google checkout and unusable.

Eventual after 8 emails and a few weeks later got an RMA number.

They insisted that I must pay the return postage too them, they will not even refund this postage after the item is found to be faulty.

I really though they just do the sensible thing and credit my account for a future purchase. Not really worth the time and expense at 5 GBP postage to replace an 8 GBP part.

I'm just glad it wasn't a valuable item.

Anyway my two penny's worth.

An Ex Redstore customer.

Summary: Unhelpful Cusomter Support