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Research Machines (RM)

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2 Reviews

RM is the leading provider of ICT software, infrastructure and services to UK education.

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      27.11.2008 16:54
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      Excellent provider for schools

      Excellent service provided by these guys for school enviornments.They provide networks for schools alos equipment to buy like computers projectors and software excetera.The support is second to none,we buy all our machines from here and if there is a fault there a repaired within two or three days.Our servers have never been down other than a pwoercut in 5 years and have seen this progress well from Community connect 2.4 on windows 98 to connect 3 on windows xp.Connect 4 is currently out but i hear alot of schools are having problem with that due to vista.Knowing RM though that they will have it sorted soon,you can log calls via phone or online and they are very good and knowledgeable staff.They also provide good training for their systems around thier sites in the UK.For network managers they also have technical seminars locally every month or so providing more insight into upcoming products and services. One of the best companys to work for apparently

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        29.07.2000 22:00
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        It's not often you get support that actually solves your problem properly. The old joke about Microsoft support always giving you 100% correct information that is 100%useless is all too true of support desks in my experience. I have just bought a Dell Inspiron 5000 notebook, with all the extras I could cram into it. It cost nearly £3000 and one of the things they suggested I needed was a network card/modem so that I could link it to my desktop computer. It came 10 days later and soon developed display fault and had to go back - but that's another story (it came back fixed quickly). Anyway, when I rang Dell technical support to ask them how I make the laptop link to the desktop, they politely told me that they don't do any kind of support on networks and sorry couldn't help me. I mean what??? Surely the first thing anyone who buys a notebook computer wants to do is to link it with their other computer? Anyway, after a few days I thought I'd just try the support desk for my desktop computer. Now this is nearly 2 years old - a Research Machines P400 - I've never had cause to use the support before and didn't even know if they would still support it. After the usual automated answer with a few options to choose, I was quickly connected to a support person, Diane who assured me that they would do all they could to help me with whatever problem I was having. She was extremely patient with my scanty knowledge of networking and proceeded to talk me right through setting up the network on both the RM computer and the laptop - they even have different operating systems (NT & W98) so it added to the complications. There were allsorts of problems - I didn't know my passwords for instance and as time went on I was starting to give up hope (I'd had an expert on site trying to sort the computers out during the day). However, Diane asked if they could do some tests and ring me back. 15 minutes later she rang back, they
        had replicated the problems I was having and talked me through the solution. It worked perfectly. She and someone else in the background had been working on my problem for about 45 minutes. What was really good about this service was her reaction when I said how pleased I was - she sounded surprised, like it was just a normal problem solving call. So, after a thumbs down to Dell (they would probably have been wonderful on almost any other support problem), RM gets a real thumbs up from me.

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