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RL Supplies Limited

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14 Reviews

RL Services Ltd are a supplier and retailer of computer, IT, and electronic products / Telephone: 01923 896996 / Email: customerservices@rlsupplies.co.uk.

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    14 Reviews
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      14.11.2010 01:11

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      was recommended to this place by a friend who rated them highly, so do i.

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      09.06.2010 01:15

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      Have had the displeasure of using this joke of a company. They are rude on the telephone and even ruder to your face. If they learnt some customer service skills then maybe I would use them as my main supplier!

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      14.01.2010 19:36

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      Just Brilliant!

      I have been going to this company for 5 years now and never have they let me down. When i've had faulty items they would repair them within 3 days and if it was not repairable they would replace with a brand new item.

      Their computer systems are top quality and the friendliness and helpfulness of the staff at the counter and the phones is amazing. I would definately reccomend this company to anyone looking for anything from a cheap Mouse to a top-end gaming computer system.

      They're prices for data recovery and repairs on items not purchased from them are VERY low, i would most definately reccomend them to anyone and i always tell my friends and family about them.

      If there has ever been problems getting items into stock for me they have always phoned me the same working day and apologised and found me a suitable replacement.

      Brilliant company, brilliant.

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      20.06.2008 21:52

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      Purchased the OC 4500 from RL Supplies, 4 Gig of Ram, 500 Gig hard drive, 2 esata ports, 22"monitor, keyboard, speakers, software etc. Delivered in 6 working days for £738. All my emails answered withinin 4 hours. When phoned, polite and courteous. Cant fault them, 10 out of 10.Much better than Chilbllast, they didnt even bother to answer my emails.

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      01.11.2007 22:36

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      I recently ordered the Modula 4400 OC machine from RL. They promised delivery in 5 - 7 days, kept me informed by phone of progress and it arrived in 5 working days. Everything seems fine, it is up and running and I am delighted with the system - well deserving of Computer Shopper's high rating. Great product, excellent service. Thanks RL.

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      21.08.2007 18:28

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      rl supplies are a complete disaster, charged my girlfriends card twice for a grahpics card without permission, sent the wrong one.talked to me like a piece of rubbish on the phone.AVOID THIS COMPANY OR YOU WILL FIND OUT THE HARD WAY!!!!!!!!!!!!!!!!!!!!!!!!!

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      29.07.2007 18:44

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      rl supplies is the best website and company i have every brought from i just bought there new 4400 oc best pc ever http://www.rlsupplies.co.uk/products/product.asp?id=239197 i recomend pc and products from here where they know alot about all computers and products buying all my company pcs from here now great company A*** cheap prices and good products rl supplies the best buy

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      11.07.2007 19:33

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      Would not recommend

      Awful customer service. Had to pay for the privelege of returning a faulty item. Order processing and delivery was slow. Staff were unhelpful and rude on the phone. Although there was sevral issues with the item i bought I didn't feel I could contact the company about them and instead dealt with the manafacturer's directly. This producwed better results. The company needs to sort itself out, at least on the online side of the business. Don't use them.

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      02.05.2006 19:51
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      RL Supplies ignore customers who complain

      I ordered 2.4x DVD+RW's, specifically confirming the part no. After a couple of days with no action, and following an email, the order was picked up and the disks arrived a couple of days later.

      The delivery note mentioned the correct part no. but the goods did not match--they were 1-4 speed, which do not work in my player.

      I contacted RL suggesting for a refund/replacement, suggesting that if they let me try the disks, and they worked, I would be happy to keep them. They ignored this, and a couple of further contacts.

      A week later I went ahead anyway--my writer could not write to them. After one final attempt at contact I gave up.

      This is why I always make my first order a small one, and why I will never be using RL Supplies again.

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        01.07.2005 14:29
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        Hope that nothing goes wrong.

        I purchased a computer part from this company and it was defective. When I sent it back I found that I was responsible for the carriage both ways.

        All other suppliers I have purchased from, return items at their own expense.

        After all was said and done, I could have gone to a local supplier, PC World etc. and saved money.

        I will never buy from this company again after that experience. They make sure they are in a win win situation. I felt like I was made responsible for the part being defective.

        Before purchasing from this company, read the returns policy first.

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          16.02.2005 21:54

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          A good experience overall - Advantages: excellent prices, speedy delivery, 1st class service - Disadvantages: couriers can be useless

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          25.09.2002 21:16
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          I have been purchasing from RL supplies ever since they were based in Watford, near the rail station. My positive experiences are all to do with their telephone and personal visit to their place. I have as yet, not placed any order with them over the Internet, hence am not able to comment on this. They have an excellent website. It might seem basic, but it gives you all the information regarding the product in question and how much it costs. The website could improve by giving a bit more detailed information about the product then just a picture. Not everyone out there knows what they want till they read the product specs. Till date, I have probably bought over £8000 worth of products and probably made over a 100 visits. Not once have I come across an annoying responce from them. The staff are always very very helpful to answer your questions. Speaking to the telephone with them, sometimes can be a long wait. But I realised that they are always v.v. busy. Whenever I go to their premises, there is always a customer they are attending to in the most cheerful manner. But when they do answer the phone's, they are most helpful and give you the most updated stock level's. Never once have they caused my trip to be a wasted one. I recommend you all to try them out, atleast once and see for yourself the brilliance of their whole team.

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            07.09.2002 05:12

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            Good Service, Good Prices - Advantages: Good Service, Good Prices, Friendly Staff - Disadvantages: None for me

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            06.07.2000 18:10
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            are you in the market for a new computer. Well let me recommend a company that knows what it is talking about. RL Computers www.rlcomputers.co.uk tel: 01923 896 996. I visited their website and was pleased with its layout, the range of products and was delighted with the prices. So I rang and spoke to one of their staff. And for the first time in a long time, it was a pleasure to speak to someone who actually knew what he was talking about, not patronising but knowledgable and eager to provide a system catered to your needs. They don't recommend components but will give informed details. In short you are able to have a system all but built to your specification with quality components. They do not debit your card till despatch and generally deliver between 5-8 days. Further, they don't just provide systems, you can order individual components. Unbelievable you might think, but give them a ring, you will be pleased. There is a 2.5 surcharge on credit cards not delta or switch but the prices are so good, to be honest that won't make much of a difference

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          • Product Details

            Founded in 1997, the company has expanded to now include supplying parts for users to build their own PCs, as well as all the peripherals.