Rock Direct.com

Rock Direct.com: Very Poor service (188 words)
by Pete - written on 06/05/09
Rating:

I had a Rock CTX Pro and it was a really good laptop, it was quick well made and I did have a high opinion of Rock right up until the motherboard failed, up to now I have been 8 weeks without a computer. The customer service was really poor, continually being lied to about the status and then having someone tell me I am lucky to have a warranty covered by stone etc etc. Stone bought the company and sell machines under their name, of course you have to honour the warranty, you are not doing me a favour you are doing your job. The CTX Pro is a rebadged high end Clevo, the parts are NOT hard to get hold of. Now then after being lied to, told I was a lucky chap, ...  Read the complete review

AVOID (389 words)
by Lord White - written on 13/04/09
Rating:

spent £2000 on a laptop, endless problems with rock. poorly assembled, had to go back as soon as i got it. same components replaced several times (poor quality perhaps?) just after being taken over by stone, returned to get GPU replaced. returned to me without repairs being carried out and lied to, being assured repairs were completed before finally admitting they had returned it without repairs. all they did was reformat may hard drive and lose all my data unnecessarily. is back AGAIN to get the gpu replaced, was told on phone "easy job, should take one week), once they got it they told me 3 weeks, now they "dont have any stock" so i who knows ...  Read the complete review

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by Disgruntled Rock Customer - written on 19/12/08
Rating:

Bought a Rock Quaddra T64 2 1/2 years ago for almost £1300. Computer has been back and forth for over heating issues over months, repairs slow, left for long periods without a computer.

Finally the mother board failed, still under warrantee. Stone Computers, who now own rock cannot repair the laptop and have offered me £346 compensation. They been very difficult to deal with and have consistently been obstructive. I am pursuing this through Trading Standards.

Do not trust this company to deliver. I would give both Rock and Stone Computers a very wide berth. I am hoping that the recession sees an end to them for good.

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by Alan - written on 05/05/08
Rating:

I bought a pegasus 650 from Rock based on their claims of 3 year service and great build quality. I found the reality to be the exact opposite. Hard drive works loose from connectors due to poor design, Keyboard literally fell apart, numerous screws falling out of casing, lid rubs on case causing unsightly scratches. Apart from a new HD bracket (known fault) I found Tech Support just dont want to know. Endless messages to their support site and evasive responses.
Conclusions: Build quality poor, Support poor, Yet Very expensive, Avoid!

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by Robert - written on 20/08/07
Rating:

Rock laptops suck,
as with the previous review the repair service is rubbish and the laptop arrives with stuff on it that doesnt even have a compatable software.
The repairs (if they indeed do anything) take forever and when they do return they still have the same fault

The worst £1500.00 I have ever spent