AVOID (Rock Direct.com)

Member Name: Lord White

Product:	Rock Direct.com
Date:	13/04/09 (20 review reads)
Rating:

Advantages: when it works, it works well, staff usualy friendly

Disadvantages: most of the time, it doesnt work. lengthy repairs

spent £2000 on a laptop, endless problems with rock. poorly assembled, had to go back as soon as i got it. same components replaced several times (poor quality perhaps?)
just after being taken over by stone, returned to get GPU replaced. returned to me without repairs being carried out and lied to, being assured repairs were completed before finally admitting they had returned it without repairs. all they did was reformat may hard drive and lose all my data unnecessarily.
is back AGAIN to get the gpu replaced, was told on phone "easy job, should take one week), once they got it they told me 3 weeks, now they "dont have any stock" so i who knows when i will get it back.

repairs on my machine: motherboard incorrectly installed, usb ports unusable (awful Quality control)
DVD drive broken and replaced (twice)
graphics card overheating and crashing. was returned for repair, kept for several weeks, sent to the wrong address, then returned to me finaly with "a upgraded graphics card". on inspection, the original one was still in, and i was told i must be mistaken.
this was just after being taken over by stone.
i arranged to send it back at xmas, and just before arranging an RMA was told that they wouldn't take on any more repairs for a month"

it is currently back in their workshop where they claim to not have any stock of graphics card,. though they have told me it only takes the old 7900gtx card, so they need to wait to get them in. they do however have a machine that takes the better 7950gtx card, which im fairly sure my machine will take, despite what they are telling me.

further more, i am constantly fobbed off with excuses that its somehow all Rocks fault, not the new Stone group to blame, and that somehow they are doing me a favor by offering to repair my machine out of the goodness of their heart....went these insurance backed warranties? so are they getting paid for my repair by the insurance company? I HOPE NOT!

conclusion: do you relay need a gaming laptop? just build yourself a desktop and be done with these crappy companies.

Summary: if it doesnt need repairs your probably ok...otherwise your screwed