Very Poor service (Rock Direct.com)

Member Name: Pete

Product:	Rock Direct.com
Date:	06/05/09 (31 review reads)
Rating:

Advantages: None

Disadvantages: Everything

I had a Rock CTX Pro and it was a really good laptop, it was quick well made and I did have a high opinion of Rock right up until the motherboard failed, up to now I have been 8 weeks without a computer. The customer service was really poor, continually being lied to about the status and then having someone tell me I am lucky to have a warranty covered by stone etc etc. Stone bought the company and sell machines under their name, of course you have to honour the warranty, you are not doing me a favour you are doing your job. The CTX Pro is a rebadged high end Clevo, the parts are NOT hard to get hold of.

Now then after being lied to, told I was a lucky chap, being treated like a fool and being without a computer for 8 weeks I though well what could they do for me to make me a little happier? I asked for a 2 month extension on the warranty and was told.... they couldn't do anything... Avoid Rock, Stone and anything to do with them.

Summary: Avoid