Rock Direct.com Reviews

Rock Direct.com: Very Poor service (188 words)
by Pete - written on 06/05/09
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I had a Rock CTX Pro and it was a really good laptop, it was quick well made and I did have a high opinion of Rock right up until the motherboard failed, up to now I have been 8 weeks without a computer. The customer service was really poor, continually being lied to about the status and then having someone tell me I am lucky to have a warranty ...  Read the complete review

AVOID (389 words)
by Lord White - written on 13/04/09
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spent £2000 on a laptop, endless problems with rock. poorly assembled, had to go back as soon as i got it. same components replaced several times (poor quality perhaps?) just after being taken over by stone, returned to get GPU replaced. returned to me without repairs being carried out and lied to, being assured repairs were completed before ...  Read the complete review

Express Review on Rock Direct.com
by Disgruntled Rock Customer - written on 19/12/08
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Bought a Rock Quaddra T64 2 1/2 years ago for almost £1300. Computer has been back and forth for over heating issues over months, repairs slow, left for long periods without a computer.

Finally the mother board failed, still under warrantee. Stone Computers, who now own rock cannot repair the laptop and have offered me £346 compensation. They been very difficult to deal with and have consistently been obstructive. I am pursuing this through Trading Standards.

Do not trust this company to deliver. I would give both Rock and Stone Computers a very wide berth. I am hoping that the recession sees an end to them for good.

Express Review on Rock Direct.com
by Alan - written on 05/05/08
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I bought a pegasus 650 from Rock based on their claims of 3 year service and great build quality. I found the reality to be the exact opposite. Hard drive works loose from connectors due to poor design, Keyboard literally fell apart, numerous screws falling out of casing, lid rubs on case causing unsightly scratches. Apart from a new HD bracket (known fault) I found Tech Support just dont want to know. Endless messages to their support site and evasive responses.
Conclusions: Build quality poor, Support poor, Yet Very expensive, Avoid!

Express Review on Rock Direct.com
by Robert - written on 20/08/07
Rating:

Rock laptops suck,
as with the previous review the repair service is rubbish and the laptop arrives with stuff on it that doesnt even have a compatable software.
The repairs (if they indeed do anything) take forever and when they do return they still have the same fault

The worst £1500.00 I have ever spent

Rock Service could be better (127 words)
by Steve - written on 22/11/06
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For me Rock Computers have always done what they say on the tin and I have been very pleased with the performance. However I have to say that the support and customer service is somewhat to be desired. They always seem to promsie a better deliery time that you actually get. All 3 laptops late were more that 3 days later than promised on the ...  Read the complete review

Rock Direct.com: Rock Direct Mobile Support Bad Service (109 words)
by - written on 06/05/06 (Somewhat useful, 208 readings)
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Bought an Rock Direct Extreme Laptop. 3 breakdowns & returns in 4 months - each return has taken more than a month. They claim that turnaround is faster - but I have never found this. Expensive 0870 contact number - I have often had to wait in a queue for 20+ minutes. In my opinion, their laptop was badly ...  Read the complete review

Rock Direct Laptops and Customer Support (478 words)
by - written on 07/01/04 (Useful, 932 readings)
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Recently I bought a Quaddra DTS from Rock Direct as I wanted the power of a desktop and the portability of a laptop. This machine seemed to deliver both (512MB RAM, 3GHZ processor, 128MB video RAM), but since I placed the order I have had an abundance of problems both with the laptop itself and the customer service at Rock Direct and its technical ...  Read the complete review

Rock Direct.com: Great service  (172 words)
by - written on 26/06/01 (Somewhat useful, 394 readings)
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I've recently ordered a new laptop after spending an age looking round for the best deal. I finally settled on a Sigma Si from Rock Direct which has won a number of awards in recent magazine tests. My normal experience of PC retailers has been mixed with only Eversham providing me with a reasonable service level to date. So expecting the worst ...  Read the complete review